Accounts Receivable Sr. Analyst, AWS Global Order to Cash

Overview Amazon’s Finance Operations organization is seeking an Accounts Receivable (AR) Analyst that will work directly with customers to assure cash collection, addressing outstanding payment and billing questions. This position will lead efforts to dive deep into customer data, invent and simplify process, provide an excellent customer service and business support, aligned to global policies and interacting with different geographies. This role is based in São Paulo. Key job responsibilities Review accounts receivable aging reports on a daily basis to identify delinquent invoices requiring immediate actions; Determine reason for delinquency, work cooperatively with customers and according to collection policies to resolve it; Thoroughly and accurately document all collection efforts for each assigned account in the appropriated tool and all reports; Go deep into invoice and billing discrepancies to ensure timely, accurate receivables according to due dates; Provide timely follow-up on payment arrangements and drive actions to reduce DSO; Work to faster identify payment for cash application; Track Progress against monthly forecasted goals; Be attentive and follow up Customer’s Credit and Financial Health; Educate internal and external customers on self-service tools; Identify and Implement best practices to Order-to-Cash; document operating procedures for complex customers; Recognize escalation trends, identify defects and root causes, follow-through to resolution, including executive-level communication; Partner with and influence Sales, Billing, Shared Service and others to resolve defects; Leverage data from numerous databases and internal tools (using Excel, SQL, or other data management systems) to perform reporting and analysis; Lead and Support innovative multi-functional projects and teams; Work across different business partners; About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our accommodations information page for more information. Speak, write, and read fluently in English Accounts Receivable or Accounts Payable experience Applying key financial performance indicators (KPIs) to analyses experience Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills Experience using data to influence business decisions Experience in corporate finance including budgeting/planning, forecasting and reporting Participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience Experience in TM1, Data Warehouse and SQL Speak, write, and read fluently in Spanish #J-18808-Ljbffr