
Customer Service Assistant
4 semanas atrás
** VAGA PARA RIBEIRÃO PRETO **
1. Executar as visitas que lhe são direcionadas pelos Analistas através do aplicativo Field Service, visando atender 100% do que lhe foi direcionado no dia.
2. Monitorar o uso dos produtos nos clientes, através de vistoria a cada visita realizada, a fim de evitar que os mesmos utilizem produtos da concorrência em nossos dispensers, o que caracteriza quebra de contrato e, ao identificar tal situação, deverá reportar imediatamente ao time Comercial copiando o Analista que o suporta.
3. Instruir os clientes sobre o uso dos produtos, através de treinamentos mensais, a fim de evitar o abastecimento incorreto.
5. Indicar novas oportunidades de negócio para a empresa, através de identificação de clientes com perfil Kimberly-Clark na região em que atua.
6. Indicar novas oportunidades de negócio para a empresa, através de identificação de itens não comprados nos clientes em que atende via Ordem de Serviço e oferecimento aos decisores dos mesmos.
7. Efetuar instalações, manutenções e substituições de dispensers nos clientes, através dos processos administrativos internos, visando a qualidade, satisfação e padronização na prestação de serviços nos clientes.
8. Treinar a equipe de serviços gerais do cliente, através de cronogramas pré agendados com o cliente, a fim de evitar a limpeza incorreta e a má conservação dos dispensers.
9. Atuar fortemente em parceria com os decisores dos clientes, através de contato com os mesmos a cada visita realizada ao cliente, a fim de estreitar o relacionamento e fidelizar os clientes.
**Global VISA and Relocation Specifications**:
**Primary Location**
Brazil -Sao Paulo
**Additional Locations**
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Full time
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