Commerce- Training Program Manager
3 semanas atrás
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
**About the Team**:
Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners and creators. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.
As the Training Program Manager, your role will be responsible to develop and define global service training strategy, execution framework and learning curriculum to build Customer Service staff proficiency to achieve the best customer experience consistently.
**Responsibilities**:
- Develop and define training strategy, execution framework and learning curriculum to build Customer Service staff proficiency to achieve the best customer experience consistently.
- Identify business critical learning needs, prioritize and approve budgeted resources required for fulfillment, review, validate and modify the Training Plan monthly to ensure consistent targeting of learning solution expectations in the region.
- Effectively and proactively manage training projects involving the entire project life cycle.
- Act as a consultant to other Customer Service personnel, coaching them to develop and deliver training in areas of specialization.
- Ensure appropriate members of the team learn prerelease products in area(s) of training responsibility in order to train outsourced vendor trainers to successfully support the product once it is released.
- Analyze the effectiveness of training and recommend ways to increase return on investment.
- Ensure organizational understanding (at the appropriate level) of your training priorities, plans, and progress. Ensure appropriate accountability for attendance, knowledge
-
Program Manager for Quality Assurance and Training
2 semanas atrás
São Paulo, São Paulo, Brasil beBeeTraining Tempo inteiro R$12.000 - R$25.000Job Title: Quality Assurance and Training Program Manager",
-
Shop - Knowledge Management & Training Program Manager
2 semanas atrás
São Paulo, São Paulo, Brasil TikTok Tempo inteiroTikTok Shop - Knowledge Management & Training Program Manager Responsibilities Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for buyers, sellers, and creators. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. Within...
-
Em Brand Training Manager
1 semana atrás
São Paulo, São Paulo, Brasil Pfizer Tempo inteiroROLE SUMMARYThe CET EM Brand Training Manager role is responsible for Customer Engagement Training for one or more brands, Business Unit (BU), or Therapeutic Area (TA). The role is responsible for providing product and customer engagement skills training to new and existing team members, ensuring that they have the skills and knowledge required to...
-
Global Project Manager Service Training
2 semanas atrás
São Paulo, São Paulo, Brasil Voith Paper Tempo inteiroGlobal Project Manager Service Training (m/f/d)Your TasksDrive the implementation of our global training strategy to ensure excellent service delivery and customer experience.Design and deliver impactful training programs (on-site, virtual, and e-learning) for our worldwide Field Service teams.Create engaging training materials, including learning paths,...
-
Training Manager
1 semana atrás
São Paulo, São Paulo, Brasil OMODA & JAECOO Brasil Tempo inteiro R$90.000 - R$120.000 por anoAbout Us:Cheryis a leading Chinese automotive company with a diverse portfolio that includes the R&D, production, and sales of passenger cars, commercial vehicles, mini cars, specialty vehicles, and powertrain systems. With over 8.75 million vehicles sold globally, Chery serves customers in more than 80 countries and regions worldwide.Omoda & Jaecoois an...
-
Training Program Developer
2 semanas atrás
São Paulo, São Paulo, Brasil beBeeProfessional Tempo inteiro R$60.000 - R$90.000Training Development Specialist RoleWe are seeking a dynamic professional to lead the development and implementation of high-quality training programs for customers, distributors, and partners.Key Responsibilities:
-
Training Manager
Há 3 dias
São Paulo, Estado de São Paulo, Brasil OMODA & JAECOO Brasil Tempo inteiroAbout Us:Chery is a leading Chinese automotive company with a diverse portfolio that includes the R&D, production, and sales of passenger cars, commercial vehicles, mini cars, specialty vehicles, and powertrain systems. With over 8.75 million vehicles sold globally, Chery serves customers in more than 80 countries and regions worldwide.Omoda & Jaecoo is an...
-
Training Operations Specialist
1 semana atrás
São Paulo, São Paulo, Brasil beBeeLearning Tempo inteiro R$100.000 - R$150.000Job SummaryWe are seeking a highly skilled Learning Program Manager to lead our learning initiatives and develop strategies to ensure effective delivery of global training programs.About the Role:This role involves leading training initiatives, developing strategies for effective delivery of global training programs, and contributing to reporting on training...
-
Sales Training Operation Manager
3 semanas atrás
São Paulo, São Paulo, Brasil Keeta Tempo inteiroAbout Us:Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage Within just one year, Keeta has become an industry leader in Hong Kong. With our...
-
Sales Training Operation Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Keeta Tempo inteiroAbout Us: Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage Within just one year, Keeta has become an industry leader in Hong Kong. With our...
