Network Program Manager

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a
**Metro Datacenter Networking Program Manager (DCPM)**.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Metro Datacenter Networking Program Manager (DCPM) you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action
**Responsibilities**:
**As a successful Metro Datacenter Networking Program Manager, your day-to-day work will include**:
**_
Service Delivery_**
- Creating and managing end-to-end project plans and ensuring on time delivery.
- Supporting deployment of on-site datacenter physical infrastructure for installing, replacing, and troubleshooting cables, optic, and hardware
- Infrastructure planning, placement, and mapping.
- Interfacing with external groups for network focused deployment or break/fix work.
- Troubleshooting, replacement, and decommissioning of network devices and components.
- Plan, manage, and communicate end-to-end project plans with stakeholders and teams. This includes the program management of Datacenter Network and Operations Technicians in your metro for the refreshing of all network devices on an ongoing basis.
- Collaborate with Partners, Regional Networking PMs, and other stakeholders to ensure the efficient progression of all networking tasks and projects.
- Perform day-to-day project check-in and update to manage project delivery and quality.
- Identify risks, gaps, and opportunities and communicate to stakeholders and other teams to drive resolution.
- Gather and provide feedback on lessons learned, best practices, and innovations on processes, procedures, and tools to improve efficiency and productivity.
- Be part of a mobilization team that supports deployments and break/fix activities at datacenter locations experiencing high work volumes.
**_ Data Center Work Environment_**
- Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.
- Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
- Suggests improvements in implementation based on depth of understanding.
- Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team.
**_Ownership_**
- In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).
- Supports escalation of issues to appropriate owner.
**_ Other_**
- Embody our culture and values
**Qualifications**:
**Required Qualifications**:
- High School Diploma or equivalent AND 4+ years' experience supporting IT and Network equipment or related technology
- OR 3+ years industry experience and college course work.
While not required, we also look for the following
**Preferred Qualifications***:
- Previous experience with MS Cloud Services and Platforms (e.g., Windows Azure, Office 365, Excel Pivot tables, etc.)
- Understanding of Layers 1-3 Networking Support; firsthand experience with cables and switches
- Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering. or related field.
- Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.
**_ Background Check Requirements:_**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
COICareers
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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