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Sr. Client Account Manager

4 semanas atrás

São Paulo, São Paulo, Brasil Pinterest Tempo inteiro
**About Pinterest**:
Millions of people across the world come to Pinterest to find new ideas every day. It's where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you'll be challenged to take on work that upholds this mission and pushes Pinterest forward. You'll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.
Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences.
- Our new progressive work model is called PinFlex, a term that's uniquely Pinterest to describe our flexible approach to living and working. Visit our _PinFlex_ landing page to learn more._
Great brands help make Pinner's inspirations a reality, and we're looking for a Sr. Client Account Manager to help lead the way. You'll help spread awareness and comprehension of Pinterest Business tools in new markets. You'll develop strong brand relationships and work closely to help them get the most out of Pinterest and meet their business goals. You'll collaborate on major initiatives, including internally with your teammates and other areas, while being the primary contact for our partners at the highest level.
**What you'll do**:
- Build and nurture relationships** **with our Partners, proactively reaching out to partners regarding campaign performance, optimizations, updates, and opportunities.
- Ensure that our partners objectives and requirements are met by liaising between them and our internal teams ( Measurement & Insights, Product Marketing, Creative Strategy, etc).
- Gain a deep understanding of our partners' business goals and turn data into compelling stories and actionable insights to help them succeed.
- Specifically own the "how" conversation with advertisers to advise on media strategies across targeting, bidding models, creative, measurement, etc.
- Become an expert at Pinterest campaign best practices, enabling yourself to be the resource for performance related opportunities. Ensure that campaign setup is optimal. Interpret and communicate campaign results so that the customer sees impact. Evaluate if a digital media campaign is successful and how to troubleshoot. Understand how to drive results, optimize campaigns and deliver performance updates to partners. Ensure the performance metrics that were agreed upon are being met, and take action to course correct.
- Actively engaging in client meetings to understand their key objectives and challenges. Presenting and explaining complex solutions in a clear and concise manner to help partners achieve their objectives. Handle resistance, complaints, or objections from partners professionally and patiently. Cross sell and upsell opportunities** **that contribute to the team's ability to exceed revenue targets.
- Understand complex processes and products, distilling them down into a digestible format for our partners', Provide partners with guidance and expertise on product, service best practices and features. Be highly knowledgeable about all relevant Pinterest ad product features and capable of clearly explaining their benefits to a customer. Maintain up-to-date education and fluency on evolving product roadmap and iterations. Efficiently interfaces with appropriate cross-functional teams to answer product-related questions or challenges when needed.
- Pitch new performance products and campaign best practices at scale.
**What we're looking for**:
- Digital advertising sales experience, managing high value relationships, driving strategic learning agendas and owning client communication.
- Track record of compelling data-backed storytelling and recommendations.
- Expert in managing forecasts and achieving goals.
- A team player who's able to work in a fast-paced environment with technical and non-technical teams.
- Expertise in digital advertising and media sales including campaign optimization, analytical problem solving, and product/platform knowledge.
- Technical foundation with relevant experience in Search/Shopping/Display/Social advertising technologies.
**Relocation Statement**:
- This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
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