Program Lead

4 semanas atrás

Curitiba, Brasil Wipro Tempo inteiro

Job Responsibilities:

  1. Serving as liaison between client and Vendor development and operational team.
  2. Proactively update and flag to client emerging issues and offer actions to mitigate, while also proactively sharing best practices to drive the global program forward.
  3. Optimize program operations with a focus on process management and key strategic initiatives per quarter; ensure basics are always in place and operations manager proactively brings ideas and tangible actions to improve the business and performance.
  4. Walk the walk – Ensure agreed deliverables are met on time and with the right quality.
  5. Regular coaching and development of the team lead group is indispensable to provide consistent messaging, coaching, performance management, and prioritization of tasks of all teams. It is expected from the operations manager to ensure the performance corridor of different markets is very narrow and performance is as consistent as possible across markets within the same program.
  6. Ascertain that the quality assurance team ensures processes are in accordance with client expectations, as well as contractually agreed number of quality audits are met.
  7. Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization.
  8. Able to clearly outline current performance drivers for their program(s) and actions to improve.
  9. Liaise with client Program Manager to ensure Vendor's Personnel meets client recommended requirements.
  10. Manage the scheduling and chairing of all account review meetings and work with client applicable manager(s) and/or dedicated operations lead(s) to review daily, weekly, and monthly operations and performance.
  11. In respect of client relevant products or operations which require prompt or urgent action or changes to relevant Support/Sales Services, the Operations Manager (or his/her nominee) shall also have the following responsibilities:

Additional Responsibilities:

  1. Be available during all operations hours to receive client communications.
  2. Confirm receipt of such communications as soon as reasonably practicable, but in any event within 8 hours of issue by Client.
  3. Promptly take and implement all reasonably necessary actions and measures to address the relevant issues as communicated by client.

Additional Requirement:

  • Diverse experience in scalable operations and sales environments, ideally with experience in managing internal and external (3rd party Vendor partners) stakeholders to drive results.
  • Strong collaboration skills across functions and regions, ability to adapt to a fast-paced, international work environment with a passion for making an impact and sharing best practices.
  • Exceptional communication and presentation skills; able to articulate the story and drivers behind positive or negative performance trends tied to tangible actions.
  • Strong critical and analytical thinking with an entrepreneurial and proactive mindset.
  • Ability to effectively prioritize tasks and manage time, even under high-pressure situations.
  • Fluency and excellent communication skills in English.
#J-18808-Ljbffr

  • Vaga de Program Lead

    Há 6 dias

    Curitiba, Brasil Catho Online Ltda. - BR - Lead Tempo inteiro

    Role:Sales Operations Manager Location:Curitiba, BR (Onsite role) Job Description:Serving as liaison between client and Vendor development and operational team. Proactively update and flag to client emerging issues and offer actions to mitigate while also proactively sharing best practices to drive the global program forward. Optimize program operations...

  • Vaga De Program Lead

    Há 7 dias

    Curitiba, Brasil Catho Online Ltda. - BR - Lead Tempo inteiro

    Role:Sales Operations ManagerLocation:Curitiba, BR (Onsite role)Job Description:Serving as liaison between client and Vendor development and operational team.Proactively update and flag to client emerging issues and offer actions to mitigate while also proactively sharing best practices to drive the global program forward.Optimize program operations with a...

  • Program Lead Specialist

    Há 5 dias

    Curitiba, Paraná, Brasil Catho Online Ltda. - BR - Lead Tempo inteiro

    Sales Operations Manager RoleLocation: Curitiba, BR (Onsite role)Key Responsibilities:Act as liaison between client and Vendor development and operational team, proactively updating and flagging emerging issues and offering actions to mitigate.Optimize program operations with a focus on process management and key strategic initiatives per quarter.About the...

  • Program Lead

    4 semanas atrás

    Curitiba, Brasil Wipro Limited Tempo inteiro

    Role: Sales Operations Manager Location: Curitiba, BR (Onsite role) Job description: Serving as liaison between client and Vendor development and operational team. Proactively update and flag to client emerging issues and offer actions to mitigate; proactively share best practices to drive the global program forward. Optimize program operations with a...

  • Program Lead

    3 semanas atrás

    Curitiba, Brasil Wipro Technologies Tempo inteiro

    Role: Sales Operations Manager Location: Curitiba, BR (Onsite role) Job Description: Serving as liaison between client and Vendor development and operational team. Proactively update and flag to client emerging issues and offer actions to mitigate, while also proactively sharing best practices to drive the global program forward. Optimize program...

  • Program Lead

    1 semana atrás

    Curitiba, Brasil Wipro Limited Tempo inteiro

    Serving as liaison between client and Vendor development and operational team Proactively update and flag to client emerging issues and offer actions to mitigate but also proactively share best practices to drive the global program forward Optimize program operations with a focus on process management, key strategic initiatives per quarter and ensure basics...

  • Program Lead

    Há 1 mês

    Curitiba, Brasil Wipro Technologies Tempo inteiro

    Role: Sales Operations Manager Location: Curitiba, BR (Onsite role) Job description: Serving as liaison between client and Vendor development and operational team Proactively update and flag to client emerging issues and offer actions to mitigate but also proactively share best practices to drive the global program forward Optimize program operations with...

  • Program Lead

    4 semanas atrás

    Curitiba, Brasil Wipro Tempo inteiro

    Job Responsibilities:Serving as liaison between client and Vendor development and operational team.Proactively update and flag to client emerging issues and offer actions to mitigate, while also proactively sharing best practices to drive the global program forward.Optimize program operations with a focus on process management and key strategic initiatives...

  • Program Lead

    4 semanas atrás

    Curitiba, Brasil Wipro Limited Tempo inteiro

    Role: Sales Operations ManagerLocation: Curitiba, BR (Onsite role)Job description:Serving as liaison between client and Vendor development and operational team.Proactively update and flag to client emerging issues and offer actions to mitigate; proactively share best practices to drive the global program forward.Optimize program operations with a focus on...

  • Program Lead

    4 semanas atrás

    Curitiba, Brasil Wipro Technologies Tempo inteiro

    Role: Sales Operations ManagerLocation: Curitiba, BR (Onsite role)Job Description:Serving as liaison between client and Vendor development and operational team.Proactively update and flag to client emerging issues and offer actions to mitigate, while also proactively sharing best practices to drive the global program forward.Optimize program operations with...

  • Program Lead

    4 semanas atrás

    Curitiba, Brasil Wipro Technologies Tempo inteiro

    Role: Sales Operations ManagerLocation: Curitiba, BR (Onsite role)Job description:Serving as liaison between client and Vendor development and operational teamProactively update and flag to client emerging issues and offer actions to mitigate but also proactively share best practices to drive the global program forwardOptimize program operations with a focus...

  • Program Lead

    2 semanas atrás

    Curitiba, Brasil Wipro Limited Tempo inteiro

    Serving as liaison between client and Vendor development and operational teamProactively update and flag to client emerging issues and offer actions to mitigate but also proactively share best practices to drive the global program forwardOptimize program operations with a focus on process management, key strategic initiatives per quarter and ensure basics...

  • Program Lead

    3 semanas atrás

    Curitiba, Paraná, Brasil Wipro Technologies Tempo inteiro

    Sales Operations Manager Job DescriptionAs a Sales Operations Manager at Wipro Technologies, you will play a crucial role in driving the success of our sales operations. Your primary responsibility will be to serve as a liaison between our client and vendor development and operational teams.Key Responsibilities:Proactively update and flag emerging issues to...

  • Vaga de Customer Success Regional Team Lead

    Há 6 dias

    Curitiba, Brasil Catho Online Ltda. - BR - Lead Tempo inteiro

    At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip's...

  • Program Director

    3 semanas atrás

    Curitiba, Paraná, Brasil Wipro Tempo inteiro

    Job Title: Program LeadAs a Program Lead at Wipro, you will serve as the liaison between our clients and our development and operational teams. Your primary responsibility will be to proactively update and flag emerging issues to the client, while also sharing best practices to drive the global program forward.Key Responsibilities:Optimize program operations...

  • Program Director

    4 semanas atrás

    Curitiba, Paraná, Brasil Wipro Tempo inteiro

    Job SummaryAs a Program Lead at Wipro, you will serve as a key liaison between our clients and our development and operational teams. Your primary responsibility will be to proactively identify and mitigate emerging issues, while also sharing best practices to drive our global programs forward.Key ResponsibilitiesClient Liaison: Foster a strong relationship...

  • Program Director

    4 semanas atrás

    Curitiba, Paraná, Brasil Wipro Technologies Tempo inteiro

    Sales Operations ManagerJoin Wipro Technologies as a Sales Operations Manager and take on a challenging role that requires strong collaboration skills, adaptability, and a passion for driving results.Key Responsibilities:Act as a liaison between clients and vendor development and operational teams to ensure seamless communication and...

  • Program Director

    4 semanas atrás

    Curitiba, Paraná, Brasil Wipro Limited Tempo inteiro

    Sales Operations ManagerJoin Wipro Limited as a Sales Operations Manager and take on a challenging role that requires strong collaboration skills, adaptability, and a passion for driving results. As a key member of our team, you will serve as a liaison between clients and vendor development and operational teams, ensuring seamless communication and efficient...

  • Program Director

    3 semanas atrás

    Curitiba, Paraná, Brasil Wipro Technologies Tempo inteiro

    Sales Operations ManagerJoin Wipro Technologies as a Sales Operations Manager and take on a challenging role that requires strong collaboration skills, adaptability, and a passion for driving results. As a key member of our team, you will serve as a liaison between clients and vendor development and operational teams, ensuring seamless communication and...

  • Program Director

    4 semanas atrás

    Curitiba, Paraná, Brasil Wipro Limited Tempo inteiro

    Sales Operations ManagerWipro Limited is seeking a highly skilled Sales Operations Manager to join our team. As a Sales Operations Manager, you will play a critical role in driving sales growth and improving operational efficiency.Key Responsibilities:Act as a liaison between clients and vendor development and operational teams to ensure seamless...