Product Operations Senior Analyst

Join to apply for the Product Operations Senior Analyst role at 99 About The Company If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay). To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more. Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results. About The Team/role We are looking for a Product Operations Senior Analyst to support multiple projects on the Delivery business, one of the many initiatives alongside passenger transportation (99), digital payments (99Pay) or food delivery (99Food). You will work closely with cross‑functional teams to develop and implement Product features and lead projects that will improve our users journey and help the growth of the Delivery business. This position offers a unique opportunity to contribute to a rapidly expanding business line and to gain hands‑on experience in Product Operations in a fast‑paced environment. International contact will be daily, as main stakeholders are located in China. As an area that centralizes information, communications and results, having project management and organization skills would be a great plus. In this role, you'll be... Deeply understand the domain of the product roadmap; Lead product improvement projects based on data analysis, surveys, focus groups, usability tests, and internal reports; Analyze marketplace metrics and make business decisions based on the findings and conclusions; Lead product development by sketching MVPs, designing and running tests to measure feature impact, identifying issues and solving them; Act as a focal point on the roll‑out of new features/projects, and share them with relevant stakeholders; Develop trustful relationships to transparently communicate and align with all company stakeholders, including Chinese product teams, Brazilian Operations, Marketing, Customer Support, Safety, Legal, Finance, etc. We're eager to be in touch because you have... Previous experience in delivery companies will be a plus; Previous experience in product management and/or project management - mandatory; Have excellent written and verbal communication skills to interact with multiple internal and external stakeholders; Are organized and can deal with multiple subjects and projects simultaneously; Are curious to learn new things and to explore market dynamics and users needs/behavior through research; Have data‑driven thinking and are comfortable with quantitative analysis; Have full ownership mindset so you can be responsible and accountable for all initiatives supported by you; Have fluency in English, due daily interactions with English speaking teammates in Brazil and China - mandatory; Have academic background in Business Administration, Economics, Engineering, or related areas - preferred. You’ll love working at DiDi because... We create user value, strive always to innovate new experiences that are safe, pleasant and efficient. We are data‑driven, we believe in making informed decisions and better navigate the business landscape strategically by analyzing valuable metrics. Collaboration is a win‑win, we communicate with candor and execute with excellence. Integrity is at the core of our business. Growth is constantly pursued, and we help each other grow. Diversity and inclusion are core values; we practice inclusion, plurality, and respect with governance of the Diversity Committee and other groups. We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD). Referrals increase your chances of interviewing at 99 by 2x Seniority level Mid‑Senior level Employment type Full‑time Job function Product Management and Marketing; Software Development #J-18808-Ljbffr