BR Customer Research and Insights Lead

Há 3 dias

São Paulo, Brasil Sporty Group Tempo inteiro

Join to apply for the BR Customer Research and Insights Lead role at Sporty Group . About the Role As the BR Customer Research and Insights Lead at Sporty, you will be the main point of contact in Brazil for all customer experience topics. You will establish customer experience practices and procedures, lead and oversee customer experience operations, and manage correspondence between the business and customers across all available channels. Your role requires independent work as well as collaboration with local and global teams, different departments, and our growing customer base in Brazil. What You’ll Be Doing Collect, analyze, and interpret consumer data from surveys, interviews, focus groups, and customer support channels. Lead user research execution, including direct communication with users and proactive feedback initiatives. Take full ownership of customer issues and drive resolution across all channels. Build sustainable relationships and trust with customers through open and interactive communication. Keep records of user interactions, process accounts, and file documents. Serve as the main point of contact in Brazil for all Customer Services related topics. Identify operational issues and recommend enhancements to the product. Provide feedback and coaching to improve team performance and identify work process improvements. What You’ll Bring Strong experience in customer service and market research. Experience in the gambling industry is preferred. Fluency in English and Portuguese (written and spoken). Strong quantitative and analytical skills; ability to read and interpret data. Strategic thinking, ability to handle complexity, and teamwork skills. What’s in it for you Office in São Paulo City. Competitive salary plus quarterly performance bonuses. 28 days paid annual leave. Referral and flash bonuses. Top‑of‑the‑line equipment. Annual company retreats for networking opportunities. If you’re interested, we encourage you to apply Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours. Seniority level Mid‑Senior level Employment type Full‑time Job function Other Referrals increase your chances of interviewing at Sporty Group by 2x. #J-18808-Ljbffr

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