
Base Station Monitoring Specialist
3 semanas atrás
We are seeking a highly skilled and detail-oriented Base Station Monitoring Specialist to join our team. As a key member of our operations team, you will be responsible for monitoring the system operation status, recording core system operation indicators, and handling anomalies according to standard operating procedures.
Key Responsibilities:
- Monitor system operation status and record core system operation indicators through a web-based interface.
- Identify and respond to system anomalies in accordance with established protocols.
- Elevate unresolved issues to base station maintenance engineers or platform maintenance engineers as needed.
- Utilize specialized tools to conduct automated inspections of faulty base stations.
- Provide daily fault reports to relevant stakeholders via email.
- Perform initial troubleshooting and resolution of reported faults in accordance with SOP.
- Deliver software training and support to customers.
Requirements:
- Bachelor's degree or higher.
- A minimum of one year of experience in customer-facing roles, technical support, or related fields.
- Proficient English language skills (reading, writing).
- Strong proficiency in using office software (Microsoft Word, Excel, email).
- Prior experience in software operations and maintenance is preferred.
Preferred Skills:
- Experience working with software operations and maintenance.
What We Offer:
A dynamic work environment, opportunities for growth and development, and a competitive compensation package.
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