Head of Professional Services – LATAM
1 dia atrás
We are seeking a highly skilled and strategic leader to head our Professional Services team in LATAM, focused on our Financial Crime Compliance (FCC) portfolio. This role requires a strong technical foundation to support complex client engagements across cloud and on-premise environments, as well as proven leadership capabilities to coach and develop a high-performing team of consultants. The ideal candidate will be a trusted advisor to our clients, a mentor to our team, and a key contributor to the growth and success of our FCC solutions in the region.
Key Responsibilities- Leadership & Team Development: Lead, mentor, and grow a team of Professional Services consultants across LATAM; foster a culture of excellence, collaboration, and continuous improvement; drive performance management, career development, and skills enhancement initiatives.
- Client Engagement & Delivery: Oversee the successful delivery of FCC projects, ensuring high client satisfaction and adherence to scope, timeline, and budget; act as a senior technical advisor in client discussions, particularly around cloud architecture, on-premise deployments, integrations, and scalability; support pre-sales activities, including solution design, effort estimation, and proposal development.
- Technical Expertise: Maintain deep knowledge of FCC solutions, including AML, KYC, transaction monitoring, and sanctions screening; provide hands-on guidance and troubleshooting for complex technical implementations; stay current with industry trends, regulatory changes, and emerging technologies in cloud and compliance.
- Operational Excellence: Define and implement best practices, methodologies, and standards for Professional Services delivery; collaborate with cross-functional teams (Product, Sales, Support) to ensure alignment and client success; monitor KPIs and drive continuous improvement in service quality and operational efficiency.
- Bachelor's or Master's degree in Computer Science, Engineering, or related field.
- 10+ years of experience in Professional Services, with at least 5 years in a leadership role.
- Strong technical background in cloud (AWS, Azure, GCP) and on-premise infrastructure.
- Excellent communication, stakeholder management, and problem-solving skills.
- Certifications in cloud platforms (e.g., AWS Solutions Architect, Azure Architect).
- Experience working in a global matrix organization.
- Familiarity with agile methodologies and project management tools.
- Willingness to travel across LATAM (up to 15%).
- Fluent in English and Spanish.
- Candidates will distinguish themselves with: extensive experience with FCC solutions and regulatory compliance frameworks; MBA or equivalent advanced degree; proven business acumen with a track record of driving growth and delivering measurable impact.
This is a hybrid position, requiring on-site presence once a week at our São Paulo office (Bela Cintra).
Seniority level- Mid-Senior level
- Full-time
- Information Technology
- IT Services and IT Consulting, Software Development, and IT System Custom Software Development
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