Head of Professional Services – LATAM

Há 17 horas

São Paulo, São Paulo, Brasil RELX Tempo inteiro
Overview

Head of Professional Services – LATAM (FCC Portfolio) role at RELX. Lead the Professional Services team in LATAM for the Financial Crime Compliance (FCC) portfolio. Requires a strong technical foundation to support complex client engagements across cloud and on-premise environments, and proven leadership to coach and develop a high-performing team of consultants.

Responsibilities
  • Lead, mentor, and grow a team of Professional Services consultants across LATAM.
  • Foster a culture of excellence, collaboration, and continuous improvement.
  • Drive performance management, career development, and skills enhancement initiatives.
  • Oversee the successful delivery of FCC projects, ensuring high client satisfaction and adherence to scope, timeline, and budget.
  • Act as a senior technical advisor in client discussions, particularly around cloud architecture, on-premise deployments, integrations, and scalability.
  • Support pre-sales activities, including solution design, effort estimation, and proposal development.
  • Define and implement best practices, methodologies, and standards for Professional Services delivery.
  • Collaborate with cross-functional teams (Product, Sales, Support) to ensure alignment and client success.
  • Monitor KPIs and drive continuous improvement in service quality and operational efficiency.
  • Develop and maintain capacity planning forecasts to ensure resource availability and scalable growth across the LATAM region.
Qualifications
  • Bachelor's or Master's degree in Computer Science, Engineering, or related field.
  • 10+ years of experience in Professional Services, with at least 5 years in a leadership role.
  • Strong technical background in cloud (AWS, Azure, GCP) and on-premise infrastructure.
  • Excellent communication, stakeholder management, and problem-solving skills.
  • Certifications in cloud platforms (e.g., AWS Solutions Architect, Azure Architect).
  • Experience working in a global matrix organization.
  • Familiarity with agile methodologies and project management tools.
  • Willingness to travel across LATAM (up to 15%).
  • Fluent in English and Spanish.
Location / Work Model

This is a hybrid position, requiring on-site presence once a week at our São Paulo office (Bela Cintra).

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