HHead of Professional Services – LATAM

2 semanas atrás

São Paulo, São Paulo, Brasil RELX Tempo inteiro R$90.000 - R$120.000 por ano

Key Responsibilities
Leadership & Team Development

  • Lead, mentor, and grow a team of Professional Services consultants across LATAM.
  • Foster a culture of excellence, collaboration, and continuous improvement.
  • Drive performance management, career development, and skills enhancement initiatives.

Client Engagement & Delivery

  • Oversee the successful delivery of FCC projects, ensuring high client satisfaction and adherence to scope, timeline, and budget.
  • Act as a senior technical advisor in client discussions, particularly around cloud architecture, on-premise deployments, integrations, and scalability.
  • Support pre-sales activities, including solution design, effort estimation, and proposal development.

Technical Expertise

  • Maintain deep knowledge of FCC solutions, including AML, KYC, transaction monitoring, and sanctions screening.
  • Provide hands-on guidance and troubleshooting for complex technical implementations.
  • Stay current with industry trends, regulatory changes, and emerging technologies in cloud and compliance.

Operational Excellence

  • Define and implement best practices, methodologies, and standards for Professional Services delivery.
  • Collaborate with cross-functional teams (Product, Sales, Support) to ensure alignment and client success.
  • Monitor KPIs and drive continuous improvement in service quality and operational efficiency.
  • Develop and maintain capacity planning forecasts to ensure resource availability, optimize team utilization, and support scalable growth across the region.

Qualifications

  • Bachelor's or Master's degree in Computer Science, Engineering, or related field.
  • 10+ years of experience in Professional Services, with at least 5 years in a leadership role.
  • Strong technical background in cloud (AWS, Azure, GCP) and on-premise infrastructure.
  • Excellent communication, stakeholder management, and problem-solving skills.
  • Certifications in cloud platforms (e.g., AWS Solutions Architect, Azure Architect).
  • Experience working in a global matrix organization.
  • Familiarity with agile methodologies and project management tools.
  • Willingness to travel across LATAM (up to 15%).
  • Fluent in English and Spanish.

Candidates Will Distinguish Themselves With

  • Extensive experience with FCC solutions and regulatory compliance frameworks, demonstrating deep domain expertise and the ability to navigate complex client environments.
  • MBA or equivalent advanced degree, showcasing strategic thinking, business leadership, and cross-functional management capabilities.
  • Proven business acumen, with a track record of driving growth, managing client relationships, and delivering measurable impact in professional services or technology consulting.

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