LATAM Regional Head of Professional Services

Overview

LATAM Regional Head of Professional Services leads all professional services delivery across the LATAM region, directly managing multidisciplinary teams and ensuring successful client outcomes. The role includes partial P&L ownership for the region, with accountability for revenue realization, billability, utilization, and delivery KPIs such as time-to-value and customer satisfaction. The leader oversees project management, business analysis, customer success engineering, data science, and risk consulting, serving as the executive face of delivery for key clients and coordinating with global delivery centers and strategic system integrators.

Responsibilities

• Serve as regional delivery leader, partnering with LATAM GM to define and execute the regional strategy aligned with global delivery objectives.
• Build, lead, and develop a high-performing LATAM delivery team across project management, data science, customer success engineering, and risk consulting.
• Translate corporate objectives into regional goals, driving operational performance and client success outcomes.
• Cultivate a culture of accountability, customer focus, and continuous improvement.
• Own the regional strategy for customer value realization and business growth, and manage delivery quality through external partners to ensure a seamless client experience.

Delivery Execution

• Oversee and ensure the successful execution of all client projects within the region, balancing scope, budget, and schedule.
• Drive measurable improvements in time-to-value, quality of delivery, and customer satisfaction (CSAT).
• Ensure consistent adherence to PMO best practices, governance models, and delivery frameworks.
• Maintain oversight of billability, utilization, and realization targets for the LATAM professional services organization.
• Partner with the Global Delivery Center (GDC) in Portugal to drive a balanced delivery model that leverages regional strengths, partner capacity, and offshore capabilities.

Regional P&L Ownership

• Manage partial P&L for the LATAM professional services function, with accountability for financial health and profitability.
• Partner with finance, sales, and regional leadership to align forecasting, pricing, and resource capacity with business growth.
• Optimize revenue realization and profitability through efficient staffing models, resource allocation, and delivery performance.

Client & Partner Management

• Act as the senior executive sponsor for regional client escalations, ensuring timely resolution and reinforcing executive presence.
• Build trusted relationships with C-level stakeholders at strategic LATAM accounts, positioning professional services as a value enabler.
• Identify, cultivate, and manage global and regional system integrators to support the LATAM business.
• Drive partner enablement and performance management to ensure quality delivery outcomes and scalable growth.
• Collaborate with global functional heads and the Global Delivery Center to ensure alignment with global standards.
• Serve as the primary conduit for client feedback from the region, communicating key insights and market needs to the Product, Sales, and Engineering teams to influence the product roadmap and business strategy.

Performance Management & Continuous Improvement

• Own and report on key performance indicators (KPIs), including:
  • Billability & Utilization Rates
  • On-Time Delivery
  • Revenue Realization & Portfolio Profitability
  • Customer Satisfaction (CSAT)
  • Time-to-Value
• Identify bottlenecks and implement process improvements across the LATAM delivery portfolio.
• Drive innovation and adoption of new delivery practices, tools, and methodologies.

Qualifications

• 10+ years of leadership experience in professional services, consulting, or software delivery.
• Proven track record of managing regional P&L, driving utilization, billability, and delivery excellence.
• 5+ years of experience directly managing a large, multi-disciplinary team that includes technical and analytical roles.
• Proven track record of managing and growing relationships with large enterprise clients.
• Deep understanding of the fraud prevention, fintech, or payments space is highly preferred.
• Demonstrated experience in managing partner relationships and ensuring successful delivery through third-party organizations.
• Experience with customer escalations, executive-level client engagement, and C-suite presentations.
• Strong understanding of professional services economics (margin, revenue recognition, realization).
• Data-driven leader, adept at using KPIs to inform decision-making.
• Languages: Fluent in Portuguese and English; Spanish strongly preferred.

Your First 30 Days at Feedzai

You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow colleagues virtually or onsite, depending on your location, and you will have access to history, context, and knowledge about Feedzai and the team. You will start working on projects and collaborating on ongoing work. We look forward to having you join the team.

EEO & Privacy

Feedzai is an Equal Opportunity Employer and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Feedzai will use the personal data you provide when applying for this role to review your application and potentially negotiate a contract. Your data will be retained for 24 months. See our Privacy Notice at and for details on how we process your personal data.

Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Consulting, Information Technology, and Sales
• Industries: Software Development, Financial Services, and IT Services and IT Consulting

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