Infrastructure Support Analyst

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Join one of the largest IT Services companies in the world Here you can transform your career

Why join TCS? Here at TCS we believe that people make a difference, so we live in a culture of unlimited learning full of opportunities for mutual improvement and development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Infrastructure Support Analyst CCNA or CCNP in Belo Horizonte, MG Brazil, who wants to learn and transform their career.

In this role you will:

The network engineer is responsible for the LAN and WAN network. In LAN it is responsible for addressing, switches, routers, wlan, ad, dns, npm, firewalls, cdn's, balancers, nfv. In the WAN he is responsible for private networks and the internet. and assists in the adoption of monitoring and data collection tools in the network. Supports carrier trunking with the local network.

Prerequisite:

• Certification Cisco CCNA or CCNP valid. (required).
• Advanced English

And much better if you stand out for:

• Experience in configuration, troubleshooting, testing, IMAC for access network/edge/core for Cisco/HP family.
• This family comprises small/medium L2/L3 switches, small/medium/large L3-L7 router for access/edge/core, Cisco/HP WLAN
• This CoE wants Palo Alto coverage firewalls, SASE and understand cybersecurity information
• Identification, Testing and Cabling Built CAT5-9, MM/SM Fiber Optic
• Test for Data Communication Radio and Mobile Access
• Knowledge for NSX Networking/Virtualization

• Fortinet/Huawei knowledge for network devices (LAN/WLAN) and security

• Experience in supporting EndUser in logging, diagnosing and solving problems in the scope of microcomputing, hardware, operating systems, telephony, videoconferencing, web conferencing, audio conferencing and related areas, including performing any corrective maintenance on ICT equipment;

• Experience to clarify doubts and guide users regarding the use, availability, installation and configuration of software, applications, information systems (both market and internally developed), equipment, standards and procedures on the Client's technological environment and its use

• identify and immediately report to the Level 2 Service Supervisor critical problems that have significant impacts on the Customer's technological environment, exceptional situations and other situations beyond its control or jurisdiction;

• Perform analysis of hardware requirements for software installation;

• test functionalities of new equipment, components or peripherals, and prepare configuration and user guides or manuals;

• Reinstall the default image on workstations or notebooks, including the process of backing up user data;

• act in the execution of activities of the asset management process in Client locations where there are no asset technicians allocated, at times when the Asset Management service is not available or whenever required by supervision.

• Basic knowledge for Zabbix configuration for network devices.

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What do we offer? Benefits of TCS in Brazil:

• Health insurance
• Life Insurance
• TCS Cares – toll-free 0800 that offers psychological (24 hours/day), legal, social and financial assistance to members
• Partnership with SESC
• Certification Reimbursement
• Free TCS Learning Portal – Online Courses and In-Person Training
• Opportunity for international experience
• Discount Partnership with Universities and Language Schools
• Bring your friend – By referring people, you become eligible to receive a bonus with every hire
• TCS Gems – Performance Recognition
• Xcelerate – Free Career Mentoring Platform

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We thought of different inclusion and social responsibility actions to build a TCS that respects each person. Our motto is "Inclusion without exception". Join us and become a TCSer

ID:

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting

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Systems Analyst / Support Analyst / SpecialistANALISTA DE TECNOLOGIA (SUPORTE PRESENCIAL) - BANCO DE TALENTOSANALISTA SUPORTE PL - BELO HORIZONTE - MG

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