Deskside Support Representative
3 semanas atrás
Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?
We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.
**Your Role and Responsibilities**
This specialty performs varying degrees of troubleshooting and resolution of issues involving desktops, laptops, mobile devices, software, hardware and peripherals as well as connectivity; generally, from the end user's workplace. They may also perform Install, Move, Add and Change (IMAC) activities, as well as client data backup and restore on certain accounts. They are responsible for resolving problems and/or performing IMACs within Service Level Agreement (SLA), Service Level Objectives (SLOs) and completing all related administrative duties. As the primary onsite interface to the client, they need to understand the local and regional infrastructure and key contacts in the other service lines (i.e., network team, server admin, etc.) in order to ensure that the proper team is aware of, and taking action on the problem. Strong client communication and business skills are needed since direct client interaction is often required.
**Required Technical and Professional Expertise**
Technical expertise to address the onsite support for our Localiza client
**Preferred Technical and Professional Experience**
same as above
**Required Education**
Bachelor's Degree
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**Other things to know**
**Primary Job Category**
Technical Specialist
**Role (Job Role)**
Customer Service Representative
**Employment Type**
Full-Time
**Contract Type**
Regular
**Position Type**
Professional
**Travel Required**
No Travel
**Company**
(Y006) Kyndryl Brasil Serviços Limitada
**Is this role a commissionable / sales incentive based position**
No
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