Level 1 Technical Support Professional
Há 5 dias
Customer Support Specialist Job Overview We are seeking an experienced Customer Support Representative to join our team. The ideal candidate will have a strong background in customer-facing roles and excellent communication skills. This is a fantastic opportunity for individuals who enjoy problem-solving, have excellent communication skills, and are passionate about delivering exceptional customer experiences. About the Role The Customer Support Representative will be responsible for managing large amounts of incoming tickets and prioritizing tasks effectively. They will also provide accurate, valid, and complete information to customers using the right methods/tools. Key responsibilities include: Managing ticket queues and resolving customer issues in a timely manner. Providing top-notch customer support through effective communication and troubleshooting. BUILDING AND MAINTAINING POSITIVE CUSTOMER RELATIONSHIPS Triage tickets to the correct teams and follow communication procedures, guidelines, and policies. Perform other specific duties or assignments as directed by your Team Manager. Requirements To be successful in this role, you will need to possess the following skills and qualifications: A Bachelor's degree in Computer Science or related field. At least 2 years of experience in customer support. Excellent written and verbal communication skills, with the ability to communicate complex technical information to customers. Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues. Basic understanding of KPIs and Metrics. Ability to work in a fast-paced environment and adapt to changing priorities. Working Conditions This role involves working in a dynamic and supportive team environment. You will be required to work flexible hours based on business needs.
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Technical Support Professional
2 semanas atrás
Curitiba, Brasil beBeeCustomerSupport Tempo inteiroTechnical Support Professional We are seeking an experienced technical support professional to play a critical role in providing top-notch customer service by addressing questions and resolving complex technical issues. Manage large volumes of incoming queries. Offer expert support to answer inquiries on products and services. Accept and handle technical...
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Technical Support Professional
2 semanas atrás
Curitiba, Brasil Bebeecustomersupport Tempo inteiroTechnical Support ProfessionalWe are seeking an experienced technical support professional to play a critical role in providing top-notch customer service by addressing questions and resolving complex technical issues.Manage large volumes of incoming queries.Offer expert support to answer inquiries on products and services.Accept and handle technical...
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Level 1 Technical Support Professional
Há 2 dias
Curitiba, Brasil Bebeecustomersupport Tempo inteiroCustomer Support Specialist Job OverviewWe are seeking an experienced Customer Support Representative to join our team.The ideal candidate will have a strong background in customer-facing roles and excellent communication skills.This is a fantastic opportunity for individuals who enjoy problem-solving, have excellent communication skills, and are passionate...
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Level 1 Technical Support Professional
Há 7 dias
Curitiba, PR, Brasil beBeeCustomerSupport Tempo inteiroCustomer Support Specialist Job Overview We are seeking an experienced Customer Support Representative to join our team. The ideal candidate will have a strong background in customer-facing roles and excellent communication skills. This is a fantastic opportunity for individuals who enjoy problem-solving, have excellent communication skills, and are...
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Technical Support Specialist
3 semanas atrás
Curitiba, Brasil beBeeTechnical Tempo inteiroTechnical Support Professional We are seeking a skilled Technical Support Professional to join our team. In this role, you will serve as a primary point of contact for customers requiring technical assistance. Key Responsibilities: Serve as a point of contact for customers seeking technical support via phone, email, or customer service tools. Perform remote...
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Technical Support Specialist
3 semanas atrás
Curitiba, PR, Brasil beBeeTechnical Tempo inteiroTechnical Support Professional We are seeking a skilled Technical Support Professional to join our team. In this role, you will serve as a primary point of contact for customers requiring technical assistance. Key Responsibilities: Serve as a point of contact for customers seeking technical support via phone, email, or customer service tools. Perform remote...
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Software Support Professional
1 semana atrás
Curitiba, Brasil Bebeecustomersupport Tempo inteiroJob Role OverviewWe are seeking a skilled Technical Support Specialist to join our client's customer support team.Main Responsibilities:Drive resolution of customer issues, act as a customer advocate, and maintain happy and satisfied customers.Follow the client's customer support process and meet established service level agreements (SLAs).Triage support...
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Software Support Professional
2 semanas atrás
Curitiba, PR, Brasil beBeeCustomerSupport Tempo inteiroJob Role Overview We are seeking a skilled Technical Support Specialist to join our client's customer support team. Main Responsibilities: Drive resolution of customer issues, act as a customer advocate, and maintain happy and satisfied customers. Follow the client’s customer support process and meet established service level agreements (SLAs). Triage...
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Technical Support Specialist
Há 3 dias
Curitiba, Brasil Bebeesupport Tempo inteiroTechnical Support SpecialistWe are seeking a skilled and motivated Technical Support Specialist to deliver exceptional technical support to clients, ensuring smooth and efficient operation of their IT environments.Main Responsibilities:Provide first- and second-line support via email and remote tools.Diagnose and resolve issues involving Office 365,...
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Legal Support Professional
Há 3 dias
Curitiba, Brasil beBeeSupport Tempo inteiroLegal Support Professional The Legal Support Professional role requires providing comprehensive support to attorneys, conducting in-depth research, drafting and reviewing documents, and maintaining confidential client files. Key Responsibilities Conduct thorough legal research and documentation Manage cases and client interactions Provide administrative...
