Service Desk Analyst

Há 11 horas

Colombo, Brasil Capgemini Tempo inteiro

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. YOUR ROLE Service Desk Agent - Dutch will be responsible for providing hands-on support in Dutch within the healthcare IT industry for PACS products. This role involves following processes that drive improvement and quality and effectively communicating complex information in a well-structured manner. The agent will establish solid relationships through excellent communication and interpersonal skills with the customers. YOUR PROFILE High School specialized in technical subjects, IT qualification obtained through a private course or related field. Strong proficiency in Dutch and English (written and spoken). 2+ years of experience in IT. Strong analytical skills and attention to detail. Self-starter and proactive attitude. Excellent oral and written communication skills. Customer focused attitude and previous experience working with customers. Hours of working: Should be available to work in shifts. Shift schedule shall be provided a month in advance. Preferred Qualifications: Familiarity of working on PACS products and PACS product knowledge. Experience or knowledge of concepts like DICOM, HL7, Integrating the Healthcare Enterprise (IHE), and Radiology Workflow 15. Familiarity with databases (Oracle preferred), SQL. Knowledge of IT Security Policies and Standards. Bachelors degree in Computer science or equivalent is preferred. WHAT YOU’LL LOVE ABOUT WORKING HERE Join a multicultural and inclusive team environment. Enjoy a supportive atmosphere promoting work-life balance. Engage in exciting national and international projects. Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities. Training and certifications programs. Health and life insurance. Referral program with bonuses for talent recommendations. Great office locations. ABOUT CAPGEMINI Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. When you join Capgemini, you don’t just start a new job. You become part of something bigger. Learn about how the recruitment process works – how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we’ve got some great interview tips to share before the big day. #J-18808-Ljbffr

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