Fraud Operation Specialist

4 semanas atrás

São Paulo, São Paulo, Brasil PayJoy Tempo inteiro
**Responsibilities**:
- Monitor and analyze transactions for potential fraudulent activity.
- Investigate and resolve reported fraud cases, ensuring timely and accurate documentation.
- Develop and implement fraud prevention strategies and procedures.
- Collaborate with the customer service and operations teams to address and mitigate fraud risks.
- Conduct regular fraud risk assessments and provide recommendations for improvement.
- Prepare and present detailed reports on fraud trends and prevention measures.
- Stay updated on the latest fraud techniques and industry best practices.
- Assist in training and educating team members on fraud prevention and detection.
**Requirements**:
- Bachelor's degree in Finance, Business Administration, or a related field.
- Minimum of 2 years of experience in fraud prevention, preferably within the financial services industry.
- Strong analytical and problem-solving skills.
- Proficiency in using fraud detection software and tools.
- Excellent communication and interpersonal skills.
- Languages: English and Portuguese.
**Desirable**:
- Professional certification in fraud examination (e.g., CFE).
- Experience with phone finance products or similar financial services.
- Familiarity with regulatory requirements and compliance standards in Brazil.
- Language: Basic / Medium Spanish
**Benefits**:
- Company-funded Health and Dental Insurance for employees and immediate family members.
- Life insurance.
- Monthly benefits of meal vouchers and Home Office assistance.
- $2,000 USD annual Coworking Travel Perk.
- $2,000 USD annual Professional Development Perk.
- $500 USD annual Fitness Perk.
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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