Salesforce Support Analyst
1 semana atrás
Location: São Paulo, Hybrid - 2 days in-office/week, Remote in Brazil Base Salary: São Paulo - R$12,716 per month Remote in Brazil - Compensation is based on the cost of living and will be discussed during the interview Join our innovative, global team using technology to transform the way the social sector engages with data. We run on passion, blending diverse skill sets and experiences with a collective mission to help social impact organizations tackle challenges and achieve greater impact globally. We're a self-motivated, creative group that encourages all staff to push their own boundaries and drive the company in exciting new directions. As a social enterprise and certified B Corporation, we reinvest a majority of our profits in our growth and continued pursuit of our mission and vision. Position Overview The Salesforce Support Analyst will be part of our growing Support team at Vera Solutions. This is a unique position where you will have the opportunity to manage a portfolio of clients and uplift their experience by providing Managed services and support around their existing data solutions and Products. This position is a highly collaborative one where you would work both internally and externally with clients. This will provide you with a valuable experience of understanding Vera's culture, the teams, product and most importantly our clients. Primary Responsibilities: Manage a portfolio of clients. Be their trusted partner and lead charge for all service requests and queries Serve as the Primary Analyst on Managed Services engagements Assist Senior Support Analysts on complex Managed Services engagements Work on Product queries and troubleshooting requests created on the internal Product Support Board Execute miscellaneous tasks assigned by Support Manager Communicate regular status updates on open client tickets maintaining standard SLA Develop deep expertise on core product features and functionality to help with issue troubleshooting and resolution Drive communication and engagement with clients Help improve engagement of product features via communication campaigns Collaborate internally to project manage customer success/service projects from planning to execution Monitor and report on product quality, adoption and user feedback throughout client's lifecycle Qualifications and Experience Bachelor's degree or equivalent Demonstrate interest in social sector 3+ years of professional experience in the technology or social impact space 2-3 years of Salesforce Consulting or Administration experience Salesforce Administrator Certification Prior experience working with Lightning Web Components Strong aptitude for technology and data Curiosity and problem solving skills Excellent written and verbal communication skills (English) Client relationship management skills Detail-oriented; efficient with excellent multitasking and organizational skills Collaborative spirit; consistent desire to learn, improve and grow
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Salesforce Support Analyst
3 semanas atrás
São Paulo, Brasil Refinitiv Tempo inteiro# **Our Privacy Statement & Cookie Policy**Salesforce Support Analyst page is loaded## Salesforce Support Analystremote type: Hybridlocations: BRA-São Paulo-Av. Dra. Ruth Cardosotime type: Full timeposted on: Posted 11 Days Agojob requisition id: JREQ We are seeking a highly motivated Salesforce Support Analyst with at least 3 years of experience in...
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Salesforce Support Analyst
4 semanas atrás
São Paulo, Brasil Thomson Reuters Brasil Tempo inteiroOverview We are seeking a highly motivated Salesforce Support Analyst with at least 3 years of experience in functional Salesforce roles. In this functional support position, you will be a customer‑centric professional driven by helping others achieve their goals. Your primary responsibility will be to support users, troubleshoot issues, and ensure optimal...
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Salesforce Support Analyst
1 semana atrás
São Paulo, Brasil Vera Solutions | Tech For Good Tempo inteiro- Location: São Paulo, Hybrid - 2 days in-office/week, Remote in Brazil - Base Salary: São Paulo - R$12,716 per month - Remote in Brazil - Compensation is based on the cost of living and will be discussed during the interview Join our innovative, global team using technology to transform the way the social sector engages with data. We run on passion,...
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Salesforce Support Analyst
1 semana atrás
são paulo, Brasil Vera Solutions | Tech For Good Tempo inteiroLocation: São Paulo, Hybrid - 2 days in-office/week, Remote in Brazil Base Salary: São Paulo - R$12,716 per month Remote in Brazil - Compensation is based on the cost of living and will be discussed during the interview Join our innovative, global team using technology to transform the way the social sector engages with data. We run on passion, blending...
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Salesforce Support Analyst
1 semana atrás
São Paulo, Brasil Vera Solutions | Tech For Good Tempo inteiroLocation: São Paulo, Hybrid - 2 days in-office/week, Remote in Brazil Base Salary: São Paulo - R$12,716 per month Remote in Brazil - Compensation is based on the cost of living and will be discussed during the interview Join our innovative, global team using technology to transform the way the social sector engages with data. We run on passion, blending...
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Salesforce Support Analyst
Há 7 dias
São Paulo, Brasil Vera Solutions | Tech For Good Tempo inteiroLocation: São Paulo, Hybrid - 2 days in-office / week, Remote in Brazil Base Salary: São Paulo - R$12,716 per month. Remote in Brazil - Compensation is based on the cost of living and will be discussed during the interview. Join our innovative, global team using technology to transform the way the social sector engages with data. We run on passion,...
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Salesforce Support Analyst
Há 7 dias
São Paulo, Brasil Vera Solutions | Tech For Good Tempo inteiroLocation: São Paulo, Hybrid - 2 days in-office/week, Remote in Brazil Base Salary: São Paulo - R$12,716 per month Remote in Brazil - Compensation is based on the cost of living and will be discussed during the interview Join our innovative, global team using technology to transform the way the social sector engages with data. We run on passion, blending...
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Salesforce Support Analyst
Há 20 horas
São Paulo, Brasil Thomson Reuters Tempo inteiroWe are seeking a highly motivated Salesforce Support Analyst with at least 3 years of experience in functional Salesforce roles. In this functional support position, you will be a customer-centric professional driven by helping others achieve their goals. Your primary responsibility will be to support users, troubleshoot issues, and ensure optimal use of the...
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Salesforce Support Analyst
2 semanas atrás
São Paulo, Brasil Vera Solutions | Tech For Good Tempo inteiroLocation: São Paulo, Hybrid - 2 days in-office/week, Remote in BrazilBase Salary: São Paulo - R$12,716 per monthRemote in Brazil - Compensation is based on the cost of living and will be discussed during the interviewJoin our innovative, global team using technology to transform the way the social sector engages with data. We run on passion, blending...
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Salesforce Support Analyst
2 semanas atrás
São Paulo, Brasil Vera Solutions | Tech For Good Tempo inteiroLocation: São Paulo, Hybrid - 2 days in-office/week, Remote in BrazilBase Salary: São Paulo - R$12,716 per monthRemote in Brazil - Compensation is based on the cost of living and will be discussed during the interviewJoin our innovative, global team using technology to transform the way the social sector engages with data. We run on passion, blending...
