Salesforce Support Analyst
2 semanas atrás
Location: São Paulo, Hybrid - 2 days in-office/week, Remote in BrazilBase Salary: São Paulo - R$12,716 per monthRemote in Brazil - Compensation is based on the cost of living and will be discussed during the interviewJoin our innovative, global team using technology to transform the way the social sector engages with data. We run on passion, blending diverse skill sets and experiences with a collective mission to help social impact organizations tackle challenges and achieve greater impact globally. We're a self-motivated, creative group that encourages all staff to push their own boundaries and drive the company in exciting new directions. As a social enterprise and certified B Corporation, we reinvest a majority of our profits in our growth and continued pursuit of our mission and vision.Position OverviewThe Salesforce Support Analyst will be part of our growing Support team at Vera Solutions. This is a unique position where you will have the opportunity to manage a portfolio of clients and uplift their experience by providing Managed services and support around their existing data solutions and Products. This position is a highly collaborative one where you would work both internally and externally with clients. This will provide you with a valuable experience of understanding Vera's culture, the teams, product and most importantly our clients.Primary Responsibilities:Manage a portfolio of clients. Be their trusted partner and lead charge for all service requests and queriesServe as the Primary Analyst on Managed Services engagementsAssist Senior Support Analysts on complex Managed Services engagementsWork on Product queries and troubleshooting requests created on the internal Product Support BoardExecute miscellaneous tasks assigned by Support ManagerCommunicate regular status updates on open client tickets maintaining standard SLADevelop deep expertise on core product features and functionality to help with issue troubleshooting and resolutionDrive communication and engagement with clientsHelp improve engagement of product features via communication campaignsCollaborate internally to project manage customer success/service projects from planning to executionMonitor and report on product quality, adoption and user feedback throughout client's lifecycleQualifications and ExperienceBachelor's degree or equivalentDemonstrate interest in social sector3+ years of professional experience in the technology or social impact space2-3 years of Salesforce Consulting or Administration experienceSalesforce Administrator CertificationPrior experience working with Lightning Web ComponentsStrong aptitude for technology and dataCuriosity and problem solving skillsExcellent written and verbal communication skills (English)Client relationship management skillsDetail-oriented; efficient with excellent multitasking and organizational skillsCollaborative spirit; consistent desire to learn, improve and grow
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Salesforce Support Analyst
3 semanas atrás
São Paulo, Brasil Refinitiv Tempo inteiro# **Our Privacy Statement & Cookie Policy**Salesforce Support Analyst page is loaded## Salesforce Support Analystremote type: Hybridlocations: BRA-São Paulo-Av. Dra. Ruth Cardosotime type: Full timeposted on: Posted 11 Days Agojob requisition id: JREQ We are seeking a highly motivated Salesforce Support Analyst with at least 3 years of experience in...
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Salesforce Support Analyst
4 semanas atrás
São Paulo, Brasil Thomson Reuters Brasil Tempo inteiroOverview We are seeking a highly motivated Salesforce Support Analyst with at least 3 years of experience in functional Salesforce roles. In this functional support position, you will be a customer‑centric professional driven by helping others achieve their goals. Your primary responsibility will be to support users, troubleshoot issues, and ensure optimal...
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Salesforce Support Analyst
Há 7 dias
São Paulo, Brasil Vera Solutions | Tech For Good Tempo inteiroLocation: São Paulo, Hybrid - 2 days in-office / week, Remote in Brazil Base Salary: São Paulo - R$12,716 per month. Remote in Brazil - Compensation is based on the cost of living and will be discussed during the interview. Join our innovative, global team using technology to transform the way the social sector engages with data. We run on passion,...
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Salesforce Support Analyst
Há 7 dias
São Paulo, Brasil Vera Solutions | Tech For Good Tempo inteiroLocation: São Paulo, Hybrid - 2 days in-office/week, Remote in Brazil Base Salary: São Paulo - R$12,716 per month Remote in Brazil - Compensation is based on the cost of living and will be discussed during the interview Join our innovative, global team using technology to transform the way the social sector engages with data. We run on passion, blending...
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Salesforce Support Analyst
1 semana atrás
são paulo, Brasil Vera Solutions | Tech For Good Tempo inteiroLocation: São Paulo, Hybrid - 2 days in-office/week, Remote in Brazil Base Salary: São Paulo - R$12,716 per month Remote in Brazil - Compensation is based on the cost of living and will be discussed during the interview Join our innovative, global team using technology to transform the way the social sector engages with data. We run on passion, blending...
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Salesforce Support Analyst
1 semana atrás
São Paulo, Brasil Vera Solutions | Tech For Good Tempo inteiroLocation: São Paulo, Hybrid - 2 days in-office/week, Remote in Brazil Base Salary: São Paulo - R$12,716 per month Remote in Brazil - Compensation is based on the cost of living and will be discussed during the interview Join our innovative, global team using technology to transform the way the social sector engages with data. We run on passion, blending...
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Salesforce Support Analyst
1 semana atrás
São Paulo, Brasil Vera Solutions | Tech For Good Tempo inteiro- Location: São Paulo, Hybrid - 2 days in-office/week, Remote in Brazil - Base Salary: São Paulo - R$12,716 per month - Remote in Brazil - Compensation is based on the cost of living and will be discussed during the interview Join our innovative, global team using technology to transform the way the social sector engages with data. We run on passion,...
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Salesforce Support Analyst
1 semana atrás
São Paulo, Brasil Vera Solutions | Tech For Good Tempo inteiroLocation: São Paulo, Hybrid - 2 days in-office/week, Remote in Brazil Base Salary: São Paulo - R$12,716 per month Remote in Brazil - Compensation is based on the cost of living and will be discussed during the interview Join our innovative, global team using technology to transform the way the social sector engages with data. We run on passion, blending...
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Salesforce Support Analyst
Há 19 horas
São Paulo, Brasil Thomson Reuters Tempo inteiroWe are seeking a highly motivated Salesforce Support Analyst with at least 3 years of experience in functional Salesforce roles. In this functional support position, you will be a customer-centric professional driven by helping others achieve their goals. Your primary responsibility will be to support users, troubleshoot issues, and ensure optimal use of the...
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Salesforce Support Analyst
2 semanas atrás
São Paulo, Brasil Vera Solutions | Tech For Good Tempo inteiroLocation: São Paulo, Hybrid - 2 days in-office/week, Remote in BrazilBase Salary: São Paulo - R$12,716 per monthRemote in Brazil - Compensation is based on the cost of living and will be discussed during the interviewJoin our innovative, global team using technology to transform the way the social sector engages with data. We run on passion, blending...
