Analista de Suporte ao Usuário

Há 3 dias


Piracicaba, Brasil Caterpillar Tempo inteiro

Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. It's Your Time Make Your Career Worth It Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-road diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. For almost 100 years, we've helped customers build a better and more sustainable world and are committed to contributing to a future with reduced carbon. Our innovative products and services, supported by our global network of dealers, provide exceptional value that helps customers succeed. When you join Caterpillar, you're joining a global team that cares not just about the work we do, but also about each other. We are the creators, problem solvers, and future builders of the world who are creating stronger and more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. If you're looking for personal and professional growth in a company with an inclusive culture that seeks equity, respects differences, and believes in people's potential, this is the right place. We consider candidates with disabilities and diversity of gender, culture, ethnicity, religion, age, generation, race, nationality, and sexual orientation. Profile: Assist in the development, implementation, and integration of IT infrastructure. Activities: Manage access requests and system implementations, translating business needs into technical requirements. Ensure SOX audit compliance and readiness in mainframes, distributed systems, and databases. Manage user access and revocations in mainframe systems and databases. Act as first-line support for data center infrastructure issues. Configure access for new employees based on functions and responsibilities. Handle Antares system issues, screen access, and incident tracking. Perform quarterly access audits and annual calendar updates. Support critical projects and system implementations, ensuring compliance and functionality. Collaborate with cybersecurity teams to maintain security standards and practices. Provide user guidance and training on system screens and resources. Promote process improvements and propose IT innovations focusing on performance and cost efficiency. Act as Power User of current systems. Skills: Major Application Systems: Ability to leverage major production application systems to provide services to internal and external customers. Application Delivery Process: Management of major tasks, deliveries, and formal application delivery methodologies; ability to use them to deliver new or improved applications. Emerging Technologies: Knowledge of emerging technologies; ability to design, apply, and evaluate new information technologies for business environments. Ability to deliver value to customers using Microsoft Office 365 tools, such as PowerBI. IT Environment and Standards, Procedures, and Policies: Knowledge of the purposes and activities of IT in an organization; ability to create an effective IT environment for business operations. Knowledge of IT standards and policies; ability to use a variety of administrative skill sets and technical knowledge to manage IT policies, standards, and procedures. System Integration and Technology: Knowledge of system resources and facilities; ability to integrate and communicate between applications, databases, and technology platforms. Basic Qualifications: Completed higher education Pre-advanced English Outstanding Candidates Should Have: Advanced knowledge of Microsoft Office 365, Power BI, PowerAutomate, and SharePoint Ability to develop RPA (Robot Process Automation) Ability to navigate databases with languages like SQL, Python, etc. Note: This position requires the candidate to work on-site five days a week. Benefits: Health Plan Dental Plan Medication Reimbursement Psychological, Legal, Social, and Financial Support Program WellHub Private Pension PLR Christmas Basket Transportation Life and Personal Accident Insurance Extended Maternity and Paternity Leave Employee Resource Groups (Young Professionals, Women in Networking, LAMBDA (LGBTQIA+), Latino Group, Active in Sports, SWE, and ToastMasters) Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply. #J-18808-Ljbffr



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