Relationship Associate

4 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil Citi Tempo inteiro
**The Relationship Associate is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.**
**Responsibilities**:
- ** Provide day-to-day client servicing, handle and provide timely resolution to client issues.**:
- ** Validates client data and documentation in relevant systems.**:
- ** Takes the lead to coordinate and follow-up across internal departments to solve client needs.**:
- ** Provides feedback to client related to emerging product needs, competitive practice and ideas on process/product improvement.**:
- ** Analyzes client data and provides reporting as needed.**:
***Qualifications**:
- ** 1-2 years relevant experience in high-quality customer service with focus on building client relationship and achieving quality results**:
- ** Proficient in Microsoft Office**:
- ** Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements**:
- ** Self-motivated and detail oriented**:
- ** Proven organization and time management skills**:
- ** Demonstrated problem-solving and decision-making skills**:
- ** Consistently demonstrates clear and concise written and verbal communication skills**:
***Education**:
- ** Bachelors degree**:
***This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**:
- ** Grau superior completo -não requerida áreas especificas ou em vias de se formar, cursando 7o. Semestre ou acima na faculdade.**:
- ** Experiência anterior: Posições relacionadas ao atendimento ao cliente, análise de informações e Qualidade, área de produtos, áreas comerciais.**:
- ** Inglês avançado/fluente.**:
- ** Trabalho em equipe.**:
- ** Fortes habilidades interpessoais**:
- ** Capacidade de executar várias atividades em paralelo de forma eficaz.**:
- ** Capacidade de analisar**:
- ** Organização**:
- ** Proatividade**:
- ** Foco em qualidade**:
- ** Capacidade de identificar oportunidades de melhoria**:
- ** Alto senso de responsabilidade e de prioridade**:
- ** Capacidade de trabalhar sob pressão.**:
**Job Family Group**:
Commercial and Business Sales
- **Job Family**:
Commercial Sales Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting

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