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Entelgy Brasil | Customer Success Manager

Há 1 mês

brasil Entelgy Brasil Tempo inteiro

DEIXE-NOS DIZER O QUE NOS TORNA GENUÍNOS…


Procuramos profissionais que queiram se reinventar a cada dia, que queiram enfrentar desafios em seu DNA e que sejam apaixonados por trabalhar com tecnologia/cibersegurança. Isso nos torna únicos e autênticos.


O que buscamos?

Procuramos um profissional Customer Success Manager (CSM), para compor nosso time.


O que vai fazer?

  • Atuar como ponto focal entre a empresa e o cliente, garantindo uma experiência positiva e o sucesso dos serviços.
  • Desenvolver e gerenciar relacionamentos de longo prazo com a base de clientes, promovendo a retenção e fidelização.
  • Acompanhar a jornada do cliente, desde a implementação até o atingimento de resultados esperados, oferecendo suporte contínuo.
  • Realizar onboarding de novos clientes, alinhando expectativas e orientando sobre as melhores práticas.
  • Monitorar indicadores de desempenho e engajamento dos clientes, propondo soluções para maximizar resultados.
  • Identificar novas oportunidades, colaborando com as áreas de vendas e marketing.
  • Coletar feedbacks de clientes e colaborar com as equipes internas para melhorias nos serviços.
  • Elaborar relatórios de performance e métricas para acompanhamento interno e compartilhamento com os clientes.


O que é necessário?

  • Experiência prévia na área de Customer Success ou funções relacionadas (suporte ao cliente, vendas ou gestão de contas).
  • Experiência prévia em Consultorias de Serviços de Tecnologia.
  • Capacidade analítica para interpretar métricas e dados, transformando-os em ações estratégicas.
  • Habilidade de resolução de problemas e pensamento crítico.
  • Organização e proatividade para lidar com múltiplos clientes e demandas simultâneas.
  • Familiaridade com metodologias de sucesso do cliente, como NPS (Net Promoter Score), CSAT e Health Score.
  • Conhecimento profundo sobre serviços de tecnologia.
  • Excelente comunicação verbal e escrita, com habilidade para adaptar o discurso a diferentes perfis de clientes.


O que é desejável?

  • Noções de metodologias ágeis e frameworks como Customer Journey Mapping.
  • Conhecimento em gestão de projetos e metodologias ágeis.
  • Idioma: Espanhol em nível avançado.
  • Certificações relacionadas a Customer Success (ex.: Success COACHING, Customer Success Association).
  • Experiência com ferramentas de análise de dados (ex.: Excel avançado, Tableau, Power BI).


Modalidade: Atuação presencial na Consolação, com possibilidades de Home Office.

Modelo de contratação: CLT


Pacote de Benefícios: É assim que colocamos todo nosso talento para você

Entelgy College: Nossa Universidade

✅Self Service Digital: Escolha seu treinamento, com soluções vanguardistas a sua medida

✅Trilha de desenvolvimento com plano de Certificação: Certificado

✅Idiomas: Vários idiomas a sua escolha em nossa plataforma digital.

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