Customer Success
2 meses atrás
Olá, candidato(a).
Estamos em busca de um Customer Success, para fazer parte do time de uma Expert, que é autoridade em maquiagem e marketing para maquiadores. Especialista em ajudar mulheres a se tornarem referência, através de técnicas de marketing digital, atendimento e técnicas de maquiagem.
Confira abaixo as funções, requisitos e informações sobre a vaga, faça sua inscrição e boa sorte
Nós somos a Portüs Digital, a primeira empresa de recrutamento e seleção focada no mercado digital.
Estamos torcendo por você
Principais responsabilidades da função:
- Realizar o contato diário com as mentoradas, oferecendo suporte, orientação e solução de problemas relacionados à plataforma e metodologia de atendimento;
- Garantir a satisfação e o sucesso dos mentoradas, promovendo um atendimento de qualidade e resolução eficiente de suas demandas;
- Acompanhar o progresso das mentoradas em sua jornada de aprendizado, identificando possíveis obstáculos e propondo soluções adequadas;
- Manter registros precisos e atualizados de interações com as mentoradas, monitorando seu histórico de atendimento e documentando informações relevantes;
- Comunicar-se proativamente com as mentoradas, fornecendo atualizações, compartilhando recursos e promovendo engajamento contínuo;
- Coletar feedback das mentoradas para identificar oportunidades de melhoria e propor soluções inovadoras para aprimorar a experiência do cliente;
- Identificar as dificuldades do cliente, apresentar a melhor maneira de resolvê-la.
- Acompanhamento do engajamento das mentoradas por métricas
Requisitos Obrigatórios:
- Experiência comprovada como CS.
- Experiência comprovada no atendimento ao cliente, demonstrando habilidades em lidar com diversas demandas e fornecer suporte de qualidade.
- Conhecimento em métricas de Customer Success (CS), com a capacidade de medir e analisar indicadores-chave de desempenho para avaliar a satisfação dos clientes.
- Habilidades de comunicação efetiva para atender e orientar os clientes de forma clara, concisa e profissional.
- Experiência na gestão de relacionamentos com clientes, com a capacidade de estabelecer conexões sólidas, construir confiança e fortalecer parcerias duradouras.
- Conhecimento em metodologias e práticas de Customer Success, entendendo as melhores abordagens e estratégias para maximizar a satisfação e o sucesso dos clientes.
- Capacidade analítica para identificar e resolver problemas de forma eficiente, utilizando dados e informações relevantes para tomar decisões embasadas.
- Orientação a resultados, com a motivação e a determinação necessárias para alcançar metas e entregar resultados de alta qualidade.
Requisitos Comportamentais
- Excelente capacidade de comunicação e relacionamento, sendo capaz de se expressar de forma clara e eficaz, além de estabelecer e manter relacionamentos positivos com os clientes e colegas de equipe.
- Habilidade de trabalhar em equipe, colaborando de forma harmoniosa, compartilhando conhecimentos e contribuindo para o sucesso coletivo.
- Comprometimento com os resultados, demonstrando dedicação e empenho em alcançar as metas estabelecidas e entregar um serviço de qualidade.
- Atitude proativa e comprometida, agindo de forma antecipada para identificar oportunidades, resolver problemas e buscar constantemente melhorias no suporte ao cliente.
Modelo de trabalho: remoto
Disponibilidade de tempo: integral.
Contratação: PJ.
Remuneração: enviar pretensão salarial.
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