Customer Success

2 meses atrás


BRASIL Portus Digital Tempo inteiro

Olá, candidato(a).

Estamos em busca de um Customer Success, para fazer parte do time de uma Expert, que é autoridade em maquiagem e marketing para maquiadores. Especialista em ajudar mulheres a se tornarem referência, através de técnicas de marketing digital, atendimento e técnicas de maquiagem.


Confira abaixo as funções, requisitos e informações sobre a vaga, faça sua inscrição e boa sorte

 

Nós somos a Portüs Digital, a primeira empresa de recrutamento e seleção focada no mercado digital.

 

Estamos torcendo por você


Principais responsabilidades da função:

  • Realizar o contato diário com as mentoradas, oferecendo suporte, orientação e solução de problemas relacionados à plataforma e metodologia de atendimento;
  • Garantir a satisfação e o sucesso dos mentoradas, promovendo um atendimento de qualidade e resolução eficiente de suas demandas;
  • Acompanhar o progresso das mentoradas em sua jornada de aprendizado, identificando possíveis obstáculos e propondo soluções adequadas;
  • Manter registros precisos e atualizados de interações com as mentoradas, monitorando seu histórico de atendimento e documentando informações relevantes;
  • Comunicar-se proativamente com as mentoradas, fornecendo atualizações, compartilhando recursos e promovendo engajamento contínuo;
  • Coletar feedback das mentoradas para identificar oportunidades de melhoria e propor soluções inovadoras para aprimorar a experiência do cliente;
  • Identificar as dificuldades do cliente, apresentar a melhor maneira de resolvê-la.
  • Acompanhamento do engajamento das mentoradas por métricas

Requisitos Obrigatórios:

  • Experiência comprovada como CS.
  • Experiência comprovada no atendimento ao cliente, demonstrando habilidades em lidar com diversas demandas e fornecer suporte de qualidade.
  • Conhecimento em métricas de Customer Success (CS), com a capacidade de medir e analisar indicadores-chave de desempenho para avaliar a satisfação dos clientes.
  • Habilidades de comunicação efetiva para atender e orientar os clientes de forma clara, concisa e profissional.
  • Experiência na gestão de relacionamentos com clientes, com a capacidade de estabelecer conexões sólidas, construir confiança e fortalecer parcerias duradouras.
  • Conhecimento em metodologias e práticas de Customer Success, entendendo as melhores abordagens e estratégias para maximizar a satisfação e o sucesso dos clientes.
  • Capacidade analítica para identificar e resolver problemas de forma eficiente, utilizando dados e informações relevantes para tomar decisões embasadas.
  • Orientação a resultados, com a motivação e a determinação necessárias para alcançar metas e entregar resultados de alta qualidade.

Requisitos Comportamentais

  • Excelente capacidade de comunicação e relacionamento, sendo capaz de se expressar de forma clara e eficaz, além de estabelecer e manter relacionamentos positivos com os clientes e colegas de equipe.
  • Habilidade de trabalhar em equipe, colaborando de forma harmoniosa, compartilhando conhecimentos e contribuindo para o sucesso coletivo.
  • Comprometimento com os resultados, demonstrando dedicação e empenho em alcançar as metas estabelecidas e entregar um serviço de qualidade.
  • Atitude proativa e comprometida, agindo de forma antecipada para identificar oportunidades, resolver problemas e buscar constantemente melhorias no suporte ao cliente.

Modelo de trabalho: remoto

Disponibilidade de tempo: integral.

Contratação: PJ.

Remuneração: enviar pretensão salarial.



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