Customer Success Engineering Manager
Há 17 horas
Job Title: We are seeking a highly skilled and experienced Manager to join our Customer Success Engineering team. About the Role: The successful candidate will be responsible for managing a team of Customer Success Engineers, driving them to in-depth knowledge of indicators of success, utilizing data and analytical aptitudes to guide changes, updates, and improvements. Key Responsibilities: Manage a team of Customer Success Engineers Drive team performance metrics - CSAT, renewal rate, upsell/cross-sell identification, reference-ability, adoption, consumption, and customer engagement Develop strong relationships with sales teams, customers, partners, and internal teams (TAC, Product Management, Engineering) Build and lead a team of Customer Success Engineers Directly support customer requests, coordinate, and prioritize timely resolutions Develop a comprehensive understanding of business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs Serve as a customer advocate in influencing product roadmap and improvements Ensure that engineers have the resources and processes necessary to confirm success and sustained performance through release cycles Deliver guidance and direction to the team supporting goals and objectives, maximize engineer opportunity to exceed targets Directly provide appropriate technical and soft skills training along with mentoring Ensure that consistent and standard onboarding training programs are used and delivered effectively Set team and individual goals in-line with overall organizational goals Requirements: 8+ years of experience in Customer Success Engineering, Services Delivery, Professional Services, or Consulting 3+ years of experience in people management role Strong consulting and project management skills, with shown results working as a trusted advisor to drive business value for customers Technical experience in networking or cyber security Industries Public cloud experience is a plus Consistent success working with customer escalations - assessing and communicating customer expectations and negotiating resolutions Must be able to travel up to 30% Benefits: Dedicated team of professionals who share a passion for delivering exceptional customer experiences Ongoing opportunities for professional growth and development A dynamic and supportive work environment Competitive salary and benefits package Panoramic views of the surrounding area from the office About Us: We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at (phone number). Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.
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Brazil beBeeCustomerSuccessManager Tempo inteiroCustomer Success Manager Job Description Job Summary: We are seeking an experienced Customer Success Manager to join our team. This role will be responsible for managing a team of Customer Success Engineers, ensuring customer success by providing support to clients after they have purchased our products.Key Responsibilities:Manage a team of Customer Success...
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Brazil Palo Alto Networks Tempo inteiroOur MissionAt Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career...
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