Customer Success Manager – Strategic Accounts

About Singular

Singular is the leading marketing measurement platform trusted by 1,000+ global brands including Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. Ranked the #1 MMP by G2 three years in a row, we empower marketers to make smarter user acquisition decisions and measure the impact of every ad dollar with full-funnel analytics, cross-device attribution (mobile, web, PC + Console), ad fraud prevention, and automated BI integrations.

With recent AI partnerships and integrations (ChatGPT, Claude, Gemini), we're redefining how marketers analyze campaigns — enabling instant, AI-powered insights without dashboards or SQL.

Singular operates across 12 countries and 65 cities — from NYC, LA, SF, London, Berlin, Tel Aviv, and Bangalore to Seoul and São Paulo — backed by $50M from top-tier investors including Norwest Venture Partners, General Catalyst, and Titanium Ventures.

We're scaling fast and looking for ambitious, creative, and data-driven leaders to join us as we continue to dominate the marketing measurement space.

About the Role

As a Customer Success Manager (CSM) for Strategic Accounts, you'll be the trusted advisor for some of Singular's largest and most sophisticated enterprise clients. Partnering closely with Sales, Solutions Engineering, Product, and Support, you'll guide customers to achieve measurable success, maximize product adoption, and unlock full value from the Singular platform.

This is a high-impact, relationship-driven role — ideal for someone passionate about data, analytics, and business transformation.

What You'll Do

- Own and grow a portfolio of enterprise customers, serving as their primary business point of contact.
- Develop success roadmaps based on a deep understanding of customer goals, business models, and marketing data challenges.
- Drive adoption and ongoing usage of the Singular platform, ensuring customers realize maximum value and ROI.
- Act as a trusted advisor to senior leaders across Marketing, Engineering, Product, and Finance.
- Partner with Sales on renewals and expansions by identifying new opportunities for growth.
- Monitor account health to proactively identify risks and build success or recovery plans.
- Collaborate cross-functionally with Product, Marketing, and Support to resolve issues and deliver outstanding customer outcomes.
- Analyze performance data to uncover insights, trends, and areas for improvement.
- Stay ahead of industry trends in marketing analytics, attribution, and data technology.
- And most importantly — enjoy what you do and bring positive energy to your customers and team

What You'll Bring

- 5+ years of experience in Customer Success, Account Management, or Management Consulting within a SaaS or data-driven environment.
- Proven ability to manage complex, multi-stakeholder enterprise relationships.
- Strong executive presence, leadership, and consultative communication skills.
- Highly data-driven mindset — able to interpret analytics and translate insights into business action.
- Demonstrated success in influencing customer outcomes, driving adoption, and managing renewals.
- Experience or familiarity with marketing technology, analytics, or mobile SaaS platforms is an advantage.
- Strong presentation and storytelling abilities.
- Collaborative, proactive, and customer-obsessed.

Why You'll Love Singular

- Work with the world's leading brands in an AI-driven, high-growth environment.
- Join a global, diverse team with teammates in 65+ cities.
- Competitive compensation, benefits, and opportunities for growth.
- A culture that values curiosity, creativity, collaboration, and authenticity.

Equal Opportunity

At Singular, we celebrate diversity and individuality. We're proud to be an equal opportunity employer, committed to building an inclusive workplace for all — regardless of race, color, religion, national origin, gender identity, sexual orientation, age, disability, or veteran status.