ACES Program Manager

2 semanas atrás

São Paulo, Brasil Amazon Tempo inteiro

ACES Program Manager - Middle Mile, Amazon Customer Excellence System (ACES)

Join to apply for the ACES Program Manager - Middle Mile, Amazon Customer Excellence System (ACES) role at Amazon

Overview

As the ACES Program Manager for Middle Mile, you will be the guardian of quality control at Earth's most customer-centric company. You will be responsible for the adoption and continuous improvement of Standard Operating Procedures at Amazon's ATS/Middle Mile. We are Amazon's intra-network delivery arm, delivering packages between our Fulfillment Centers, Sort Centers, and Last Mile network.

You will work with teams across Operations, Learning, Finance, and other supporting functions to identify defects and opportunities, measure performance, and track changes. You are the Subject Matter Expert on all processes and are expected to catalog and share this expertise with stakeholders in a clear and scalable manner.

You will be accountable for the program's roadmap, planning cycles, financial entitlement, strategy, and structure. You will collaborate with peers at other Transportation ACES units (AMZL and Sort Center) to ensure the scalability of end-to-end processes and quality control.

Key responsibilities
  • Being the Subject Matter Expert (SME) on all operational processes
  • Leading process integration efforts across the network and at carriers
  • Leading Continuous Improvement initiatives, Kaizens, Root Cause Analysis, etc.
  • Owning and managing change on a granular level
  • Performing audits to ensure continuous SOP adoption and eliminate defects and deviations
  • Working with teams at AMZL and Sort Center ACES to identify opportunities for improvement
  • Ensuring we deliver the best possible service to our customers
  • Creating and owning the program's strategy and planning cycles, including financial and organizational themes
A day in the life

You will work closely with all Ops Teams to offer support and expertise and gain insight into bottlenecks and opportunities for improvement. Some of these teams include:

  • Station Ops
  • Last Mile team
  • Sort Center team
  • Learning
  • Finance
  • HR
  • Loss Prevention

You will also work with counterparts in other geographies to benchmark processes and ensure conformity with Amazon Standard Work.

About The Team

The Amazon Customer Excellence System (ACES) team ensures quality control and continuous improvement by monitoring metrics and raising the bar on performance and efficiency. We support the adoption of new technology and procedures and provide subject matter expertise to peers.

Basic Qualifications
  • Bachelor's degree
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
  • Advanced English level
  • Prior experience in an Operations environment
  • Prior experience with continuous improvement (e.g., Lean Six Sigma or equivalent)
  • Advanced skills in Project/Program Management
Preferred Qualifications
  • Master's degree or MBA in supply chain, logistics, or operations
  • Lean Six Sigma certification (e.g., Black Belt)
  • Experience managing direct or indirect reports/stakeholders

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon Logistica do Brasil

Job ID: A

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Management, Distribution, and Supply Chain
Industries
  • Software Development
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