Project Manager

Há 2 dias

Nova Lima, Minas Gerais, Brasil SMT Tempo inteiro

Join to apply for the Project Manager - Medallia role at SMT

Join to apply for the Project Manager - Medallia role at SMT

Get AI-powered advice on this job and more exclusive features.

If you're passionate about leading projects end-to-end, aligning teams, and ensuring clients achieve real impact, this role is for you.
What you will do

  • Lead end-to-end Medallia implementation projects, from discovery and design through testing, training, and go-live.
  • Act as the main point of contact for clients—building strong relationships, managing expectations, and ensuring smooth delivery.
  • Coordinate cross-functional teams (consultants, solution architects, developers, and client stakeholders) to keep milestones and deliverables on track.
  • Define project plans, timelines, and scope while proactively managing risks, issues, and dependencies.
  • Facilitate workshops and design sessions, ensuring clear communication and stakeholder engagement at every stage.
  • Drive continuous improvement by identifying ways to optimize delivery, enhance processes, and maximize the client experience with Medallia.
What we are looking for
  • Experience as a Project Manager, ideally in SaaS or other tech-driven environments.
  • Strong organizational and problem-solving skills to keep complex projects on track.
  • Excellent communication—you're equally effective with executive sponsors and technical teams.
  • Ability to manage multiple priorities with a focus on quality and client success.
  • Fluent English and Spanish.
At SMT, Project Managers are strategic partners who shape outcomes and help clients unlock the full value of Medallia . You'll lead high-impact projects, work with global clients, and collaborate with an expert team passionate about customer experience.
Join us and help transform how organizations understand and act on customer experiences. Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Project Management
  • Industries IT Services and IT Consulting

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