
Project Manager
4 semanas atrás
Join to apply for the Project Manager - Medallia role at SMT
Join to apply for the Project Manager - Medallia role at SMT
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If you're passionate about leading projects end-to-end, aligning teams, and ensuring clients achieve real impact, this role is for you.
What you will do
- Lead end-to-end Medallia implementation projects, from discovery and design through testing, training, and go-live.
- Act as the main point of contact for clients—building strong relationships, managing expectations, and ensuring smooth delivery.
- Coordinate cross-functional teams (consultants, solution architects, developers, and client stakeholders) to keep milestones and deliverables on track.
- Define project plans, timelines, and scope while proactively managing risks, issues, and dependencies.
- Facilitate workshops and design sessions, ensuring clear communication and stakeholder engagement at every stage.
- Drive continuous improvement by identifying ways to optimize delivery, enhance processes, and maximize the client experience with Medallia.
- Experience as a Project Manager, ideally in SaaS or other tech-driven environments.
- Strong organizational and problem-solving skills to keep complex projects on track.
- Excellent communication—you're equally effective with executive sponsors and technical teams.
- Ability to manage multiple priorities with a focus on quality and client success.
- Fluent English and Spanish.
Join us and help transform how organizations understand and act on customer experiences. Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Project Management
- Industries IT Services and IT Consulting
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