Customer Success

Overview

WE ARE HIRING A CUSTOMER SUCCESS & PRODUCT MANAGER – KEY ACCOUNTS

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed to shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we’ve got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues — Check out our clients
• Weekly webinars to support your development through our People Academy
• Annual TLC Wellness Week and programmes throughout the year
• TLC Culture Club - including seasonal social events, tasty lunches & more
• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
• TLC Rise - supporting and empowering women into leadership roles
• "Frankies" - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

Product Leadership

• Serve as the primary point of contact for TLC’s proprietary platforms across Brazil
• Train and support sales and account teams on go-to-market features and platform updates
• Collaborate closely with global product teams to align the product roadmap with local market priorities
• Test, validate, and provide feedback on new platform functionalities

Client Management & Delivery

• Oversee integrated campaigns from briefing through successful execution
• Manage timelines, maintain quality standards, and ensure transparent client communication
• Deliver weekly status reports and strategic updates to stakeholders
• Work cross-functionally with BI, creative, and technical teams to guarantee seamless campaign delivery
• Identify upselling opportunities and contribute to client retention strategies

Data & Insights

• Monitor campaign performance using tools such as GA4 and Power BI dashboards
• Analyze data to inform actionable strategies and optimize outcomes
• Support campaign evaluation and post-execution reporting

Who we're looking for:

• Strong communication skills complemented by a consultative approach
• Experience with CRM, Martech, or digital platform integration considered a strong advantage
• Experience in Customer Success, Account Management, or Project/Product roles
• Proficiency with Salesforce, Dynamics, GA4, Power BI, ASANA, or similar platforms
• A hands-on, detail-oriented mindset with the ability to thrive in fast-paced environments
• Fluency in Portuguese and intermediate English skills to enable effective global collaboration

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply