Application Support Team Lead

Application Support Analyst – Supervisor/Team Lead Genesis transforms application development in financial markets by offering a low-code platform that supercharges developers and enables organizations to build performant, secure applications with unmatched speed, efficiency, and scale. About the Role We are looking for an Application Support Analyst (Supervisor/Team Lead) to create a world‑class global support team for our clients and support their LCAP infrastructure and platforms. The role requires a technical‑minded individual who loves to problem‑solve and has great communication skills. Responsibilities Serve as shift and team leader, responsible for the team covering your shift and handling incidents and critical problems during shift. Collaborate with other leads to ensure successful management of tickets (handover between shifts, escalation). Perform 1st and 2nd front‑line support of Low‑Code Application Platform applications and infrastructure. Liaise between 2nd and 3rd line teams, as well as development and other IT infrastructure departments. Communicate regularly with an extensive client base to provide status updates and solutions, documenting all activities for future reference. Record issues and actions and provide incident and problem management (understanding of ITIL processes). Track and monitor all client‑hosted platforms (Prometheus / Data Dog / Splunk). Operate within a strict change‑management regime, involving testing in UAT and live environments. Manage capacity and audit requests. Execute small‑scale application upgrades, configuration and patching across multiple environments. Oversee, QA and sign off all go‑live and production changes/upgrades. Contribute to departmental and company‑wide process improvement. Own documentation of critical issues and processes related to platforms and generic support. Operate as part of a shift rota, covering the hours of 13:00 – 22:00. Provide weekend and evening pager cover on rota. The Experience You Will Bring Experience leading and working as part of a team in a follow‑the‑sun support model. Proven industry experience in application support, owning team responsibility, with at least 7–14 years supporting capital‑markets solutions that process financial instruments. Strong problem‑solving and analytical skills. Previous experience in incident management / escalation process / change management process. Strong communication and interpersonal skills; ability to explain technical concepts to non‑technical persons and a proven track record of working with business stakeholders and external clients. Willingness to take ownership of problem resolution and additional responsibilities where applicable. Strong scripting and programming skills. High proficiency with Linux environments (Amazon Linux 2023, Redhat and CentOS). Good understanding of networking and client/server technology (HTTP vs WebSockets and ports), FIX connectivity is a bonus. Experience with cloud computing and environments, ideally AWS hosting. Proven experience following Agile Software Development practices. Knowledge of typical flows and functionality associated with handling business flows in one or more asset types; equities, fixed income, FX, listed futures and options, OTC derivatives. Ability to constructively participate and critique in technical and functional discussions with talented technical architects and lead developers. Process excellence – passion to achieve results through effective organization and process disciplines. Ability to work both independently and as part of a team. Ability to maintain confidence and composure in all situations. Self‑starter with strong sense of ownership. Employment Details Seniority level: Not Applicable Employment type: Full‑time Job function: Information Technology Industries: Software Development Equity and Benefits All lawful jurisdictions' required EEO statements and equal opportunity language are included. Application Process We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr