Customer Support Specialist

3 semanas atrás

Amazonas, Brasil Hitch Equity Tempo inteiro

Customer Support Specialist – Fintech SaaS (Remote)About Hitch Hitch is a rapidly growing fintech platform that powers digital home equity and non-QM lending experiences for banks, credit unions, and mortgage lenders. Our technology enables lenders to originate and manage HELOC, DSCR, and bridge loans through a modern white-label point of sale, broker portal, and automated underwriting system. We work with top lenders such as Deephaven Mortgage and MyEQNow to modernize how home financing is done. Role Overview We're looking for a Customer Support Specialist who will serve as the first line of communication with our B2B clients — including mortgage lenders, brokers, and operations teams. This role combines client-facing communication, technical troubleshooting, and root cause analysis to ensure smooth platform performance and client satisfaction. You'll work closely with our product, QA, and engineering teams to identify, reproduce, and resolve issues reported by clients. Responsibilities Serve as the primary point of contact for client support tickets and platform questions. Investigate client-reported issues to identify the root cause and gather technical details for engineering (browser logs, screenshots, timestamps, file IDs, etc.). Communicate findings and next steps clearly and professionally in English. Maintain organized ticket documentation using tools like Zendesk, Linear, or Asana. Partner with QA and developers to test bug fixes and verify resolutions. Create and update internal and client-facing help articles or training guides. Track recurring issues and propose process or product improvements. Participate in weekly operations and client status calls as needed. Requirements Excellent written and spoken English communication skills (C1 or native-level). Prior experience in customer support, client success, or QA — ideally within a SaaS, fintech, or mortgage/real estate environment. Strong ability to analyze issues logically, gather evidence, and identify patterns. Comfortable using ticketing tools (Zendesk, Asana, Linear, or Jira) and communication tools (Slack, Teams, Zoom). Basic understanding of web systems (APIs, integrations, user permissions, file uploads, etc.) or willingness to learn. Detail-oriented, patient, and proactive — able to handle multiple clients and priorities simultaneously. Ability to work remotely and collaborate across time zones (U.S. & Latin America). Preferred (Nice-to-Have) Experience supporting mortgage technology platforms (Encompass, Blend, ICE, LOS/POS systems). Familiarity with RegTech, underwriting workflows, or document processing systems. Technical aptitude — comfort with inspecting browser dev tools or reading simple logs. Fluency in Portuguese or Spanish (to collaborate with our Brazil-based engineering team). Why Join Hitch Work directly with the founders and a global, mission-driven team. Learn the inner workings of fintech SaaS and digital mortgage platforms. Make a direct impact on client satisfaction and product reliability. Competitive compensation based on experience and location.

  • Operations & Executive Support Specialist

    1 semana atrás

    Amazonas, Brasil Allsikes Tempo inteiro

    Operations & Executive Support Specialist – Anvilgrid Energy Solutions (Remote)The Vision At Anvilgrid Energy Solutions, we're building the future of clean energy through commercial and industrial battery backup systems and microgrids that empower businesses to operate sustainably and independently. We're a new cleantech company spun up by industry...

  • Operations & Finance Specialist (Americas)

    Há 7 dias

    Amazonas, Brasil be one solutions Tempo inteiro

    be one solutions is a global ERP partner specializing in worldwide blueprints, implementations, and support. Headquartered in Switzerland, we have a team of local experts across 30+ countries, helping businesses of all sizes elevate their ERP implementations to the next level. At be one solutions, we believe in achieving new heights and celebrating success...

  • Customer Success Manager

    3 semanas atrás

    Amazonas, Brasil Magentrix Partner Management & Customer Management Tempo inteiro

    About Magentrix Magentrix is a PRM (Partner Relationship Management) SaaS platform that helps companies scale with partners. We power secure partner portals that drive adoption, collaboration, and revenue. Our customers span software, manufacturing, and services; our team values ownership, curiosity, and measurable outcomes. Role Overview We're hiring a...

  • IT Support

    Há 3 dias

    Amazonas, Brasil Improvado Tempo inteiro

    **Improvado** is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate...

  • EMS Specialist

    3 semanas atrás

    Amazonas, Brasil Tata Consultancy Services Tempo inteiro

    Join one of the biggest IT Services companies in the world! Here you can transform your career! Why join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our...

  • CAD Design Data Specialist

    Há 5 dias

    Amazonas, Brasil SoftAge Information Technology Limited Tempo inteiro

    CAD Design Data Specialist (Freelance | Remote | Flexible Hours) SoftAge is hiring Mechanical/Industrial Engineers with strong CAD skills to support an AI design project. You'll work on real CAD tasks, record your steps, and help develop next-generation AI design models. What You'll Do Create and review CAD models in Fusion 360 / SolidWorks Record design...

  • Ecommerce Growth Marketing Paid Media Specialist

    2 semanas atrás

    Amazonas, Brasil Apex Brands Tempo inteiro

    We are a DTC Ecommerce Growth Consulting & Marketing Company focused on helping service businesses attract, engage, and convert their ideal audience. Our Mission: to help DTC ecommerce companies grow holistically Our Vision: We imagine a world where service businesses never have to worry about meeting revenue goals, attracting consistent quality customers,...

  • Senior Manager Pricing Specialist

    Há 3 dias

    Europa, Amazonas, Brasil Mutares Italy Tempo inteiro €100.000 - €150.000 por ano

    About MutaresMutares SE & Co. KGaA, Munich ), as a listed private equity holding company, acquires medium-sized companies in special situations, which show significant operational improvement potential and are sold again after undergoing a repositioning and stabilization process. Mutares actively support its portfolio companies with its own investment and...

  • Digital Transformation Specialist

    Há 6 dias

    Amazonas, Brasil Social Discovery Group Tempo inteiro

    **SDG invests in IT startups worldwide.** Our investments include Open AI, Patreon, Flo, Clubhouse, Woebot, Flure, Astry, Coursera, Academia.edu, and many others. We bring together a team of like-minded people and IT professionals specializing in creating and developing globally impactful social discovery products. Our international team of 1200...

  • Field Service Support Technician Automation

    1 semana atrás

    Amazonas, Brasil Coperion Tempo inteiro

    Zusammenfassung: DIOSNA: Qualität, Design und Innovation seit 1885. Der Name DIOSNA steht für Expertise und Zuverlässigkeit. Mit unseren Maschinen für die Food - und Pharmaindustrie sind wir ein starker Partner für unsere Kunden und einer der weltweit führenden Anbieter. Zur Unterstützung unseres Teams suchen wir für den Standort Osnabrück...