Senior Player Support Specialist

Há 16 horas

Amazonas, Brasil Bring It On Tempo inteiro

Bring It On is creating the next generation of skill games. We deliver games that people enjoy for many years while earning money by playing excellently Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities. In our culture, everyone has maximum impact, which means you will get the autonomy you deserve and the trust you yearn for. You will join a world-class team of support specialists to communicate with players, catering to their needs, charming them with your communications and communicating matters to the rest of the team. Team members come with vast experience and will be among the most positive, professional, engaged, and fun people you've worked with. They will expect to find the same in you. Are you ready to create awesomeness? Responsibilities ● Provide daily support to our players via iMessage, Facebook Messenger, and emails. ● Develop an in-depth understanding of our game features, events, and player activities to deliver knowledgeable responses. ● Troubleshoot player issues and work closely with internal teams to resolve game-related problems. ● Maintain detailed documentation of player interactions and issues using our CRM. ● Act as the voice of our players, collecting their feedback and communicating it to relevant departments for continuous product improvement. ● Assist with onboarding new players, helping them learn the game and ensuring they understand our features. ● Identify playing patterns and player behavior through analytical tools, using insights to guide player interaction strategies. ● Collaborate with other teams to provide promotional offers and inform players about new game features and events. ● Develop guidelines and procedures for future support team members. ● Hire and train a support team. Requirements ● Minimum 4 years of experience in a customer support role, ideally in iGaming. Alternatively, similar experience in Quality Assurance in iGaming. ● Past experience in KYC, and working with payments processors. ● Exceptional verbal and written communication skills in English. ● Proficiency with CRM tools and experience documenting interactions. ● Strong empathy, with an ability to listen attentively and provide tailored solutions. ● Excellent time management skills and the ability to work flexible hours. ● Experience working in remote settings and self-driven to work independently. Advantages ● Proficiency in additional languages (e.g., Spanish, Chinese) is a plus. ● Experience with analytics or proficiency in Excel is preferred. Perks ● Attractive salary that meets your expectations. ● Stock options - when the company succeeds, you become rich. ● Home office budget - craft a top-notch environment to create wonders from. ● No physical office - work from anywhere you want to. ● Enjoy a culture focused on results and creating amazing player experiences. We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you feel the above describes you perfectly - Apply now

  • IT Support

    Há 2 dias

    Amazonas, Brasil Improvado Tempo inteiro

    **Improvado** is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate...

  • Senior IT Support Engineer

    Há 16 horas

    Amazonas, Brasil Rain Tempo inteiro

    Job Description Rain is the fastest-growing earned wage access (EWA) fintech in the U.S., serving 3.5 million employees and backed by top investors like QED and Prosus. We've raised nearly $400M in funding—including the largest Series A in fintech history—and just closed our Series B to fuel our next stage of hypergrowth. We're seeking an experienced...

  • Senior Cloud Engineer

    Há 16 horas

    Amazonas, Brasil Cloud Decisions Tempo inteiro

    English-speaking Senior Cloud Engineer (Azure or AWS)$4,000 – $5,000 USD/month Fully Remote Full-time, long-term contract Excellent English skills required for this position About the Company Join a US-based Cloud Expert MSP that delivers end-to-end cloud solutions to enterprise clients across the US. Their teams design, manage, and optimize complex Azure...

  • Oracle Cloud Senior Functional Consultant

    Há 16 horas

    Amazonas, Brasil Genesis Consulting Partners, LLC Tempo inteiro

    About the Role Genesis Consulting is expanding its Oracle Cloud Financials capability and seeks a Senior Functional Consultant with strong expertise across multiple financial modules — including Receivables, Payables, General Ledger, and Assets — to support complex enterprise environments. Our clients are some of the world's leading companies and the...

  • Senior Technical Writer

    Há 3 dias

    Amazonas, Brasil CommIT Tempo inteiro

    The company is the leading direct-to-consumer platform for mobile games - built for game makers, by game makers. Appcharge helps publishers sell directly to their players, which ups profits by 35%, and greatly improves player relationships and loyalty. As an all-in-one platform, the company provides everything game publishers need to go direct - fully...

  • M365 Consultant

    Há 16 horas

    Amazonas, Brasil Cloud Decisions Tempo inteiro

    English-speaking Microsoft 365 Consultant $3,500 – $5,000 USD/month Fully Remote Full-time, long-term contract Excellent English skills required for this position About the Company Join a US-based Cloud Expert MSP delivering enterprise-grade Microsoft 365, Azure, and multi-cloud solutions to global clients. Their teams help organizations secure, optimize,...

  • Customer Success Specialist

    Há 16 horas

    Amazonas, Brasil JoomPulse Tempo inteiro

    Joom Pulse is a data platform that provides analytics and recommendations for marketplace sellers. Its features allow you to review the most profitable products, know the estimated profit of buying directly from the supplier, discover the categories with the greatest growth potential, and explore profitable ways to expand your business. Joom Pulse helps make...

  • Business Operations Center Specialist

    2 semanas atrás

    Amazonas, Brasil Sportserve Tempo inteiro

    Sportserve** **forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company...

  • Key Account Manager

    Há 16 horas

    Amazonas, Brasil Pentasia Tempo inteiro

    Job Title: VIP Account Manager Location: Brazil -Remote ************ *Note - PLEASE ONLY APPLY IF YOU HAVE IGAMING EXPERIENCE ****************** Our client, a well-known Brazilian gambling operator, is looking for a motivated VIP Account Manager to assist in managing and growing the VIP customer segment to help and assist the current VIP team in place. This...

  • Technical Sourcing Specialist

    Há 16 horas

    Amazonas, Brasil Velozient Tempo inteiro

    We are looking for a remote Technical Sourcing Specialist based in Latin America with 3+ years of experience and excellent English communication skills — both written and spoken. You'll be responsible for identifying, engaging, and connecting top technical talent — including software engineers, developers, and other IT professionals — through platforms...