Customer Success Specialist

3 semanas atrás

Amazonas, Brasil JoomPulse Tempo inteiro

Joom Pulse is a data platform that provides analytics and recommendations for marketplace sellers. Its features allow you to review the most profitable products, know the estimated profit of buying directly from the supplier, discover the categories with the greatest growth potential, and explore profitable ways to expand your business. Joom Pulse helps make e-commerce data easy to understand and efficient for all sellers. Joom Pulse is one of the key businesses of Joom, an international group of e-commerce companies that was founded in 2016 in Latvia. Joom also includes the following businesses: Joom Marketplace, a platform for shopping from all over the world; Onfy, a pharmaceutical marketplace in Germany, and JoomPro, a platform for cross-border wholesale trade. Joom's offices are located in Latvia, China, Hong Kong, the USA, Germany, Brazil, and Portugal. Joom Group has its HQ in Lisbon, Portugal. We are looking for a proactive, customer-focused Customer Success Specialist to foster strong client relationships, enhance user satisfaction, and support seamless product adoption and retention. Responsibilities Develop and maintain strong client relationships, ensuring alignment with customer needs Provide fast & full answers to clients' questions and support for their problems Keep customers informed on new features and best practices to enhance usage Monitor customer engagement and satisfaction to identify upsell and renewal opportunities Lead renewal processes and identify growth opportunities within customer accounts Ensure high retention rate by providing excellent customer success service & support Requirements 1+ years of experience in customer success management Fluency in Portuguese Advanced communication skills with ability to handle difficult client conversations, build client trust and understand client perspectives Ability to collect, structure, and filter clients' feedback, and transfer this to the stakeholders as marketing manager, product manager, and other internal teams Hands-on experience with customer retention and nurturing relationships with small and medium businesses Strong analytical skills and data-driven approach Practical use experience of AI tools and quick software learning ability Experience working based on KPIs (SLA, CSAT, Retention, Churn, Refunds) and results-oriented execution Preferred Good English proficiency and Experience working in a similar Brazilian e-commerce and/or analytical tools' company We offer Compensation package: base salary and bonuses PJ employment with a possibility to move to CLT employment later 100% paid sick leave Collaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions Before applying for the above position, please review our Candidate Privacy Notice here: By responding to the vacancy, you acknowledge that you have read our Privacy notice.*

  • Customer Support Specialist

    2 semanas atrás

    Amazonas, Brasil Hitch Equity Tempo inteiro

    Customer Support Specialist – Fintech SaaS (Remote)About Hitch Hitch is a rapidly growing fintech platform that powers digital home equity and non-QM lending experiences for banks, credit unions, and mortgage lenders. Our technology enables lenders to originate and manage HELOC, DSCR, and bridge loans through a modern white-label point of sale, broker...

  • Customer Success Manager

    2 semanas atrás

    Amazonas, Brasil Magentrix Partner Management & Customer Management Tempo inteiro

    About Magentrix Magentrix is a PRM (Partner Relationship Management) SaaS platform that helps companies scale with partners. We power secure partner portals that drive adoption, collaboration, and revenue. Our customers span software, manufacturing, and services; our team values ownership, curiosity, and measurable outcomes. Role Overview We're hiring a...

  • Language Specialist

    3 semanas atrás

    Amazonas, Brasil Innodata Inc. Tempo inteiro

    Innodata (NASDAQ: INOD) is a leading data engineering company. With more than 2,000 customers and operations in 13 cities around the world, we are an AI technology solutions provider-of-choice for 4 out of 5 of the world's biggest technology companies, as well as leading companies across financial services, insurance, technology, law, and medicine. By...

  • Technical Support Specialist

    2 semanas atrás

    Amazonas, Brasil CommIT Tempo inteiro

    **Key Responsibilities**: - Provide technical assistance and support for incoming queries and issues related to our financial data services. - Diagnose and troubleshoot technical issues, including data discrepancies and integration problems. - Ensure the timely and effective resolution of client issues while maintaining high customer satisfaction. - Monitor...

  • EMS Specialist

    2 semanas atrás

    Amazonas, Brasil Tata Consultancy Services Tempo inteiro

    Join one of the biggest IT Services companies in the world! Here you can transform your career! Why join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our...

  • Field Solutions Specialist

    1 semana atrás

    Mato Grosso, Amazonas, Brasil Lallemand Tempo inteiro R$40.000 - R$80.000 por ano

    Main FunctionsJob Mission:Be a specialist in the BA Crop team, assist in the strategy and technical advancement, as well as provide agronomic support to the Commercial, other sectors and partners.Key Job Responsibilities:Understand the needs of the Broadacre Crop market.Assist in the construction and execution of technical strategies for sales promotion of...

  • Senior Training

    2 semanas atrás

    Amazonas, Brasil JoVE Tempo inteiro

    Location: anywhere in LATAM We're seeking a results-driven Training & Development Specialist to lead the design and delivery of high impact learning programs across our global organization. The ideal candidate will proactively identify business needs and develop targeted training & development solutions that strengthen employee performance and productivity....

  • Operations & Executive Support Specialist

    Há 2 dias

    Amazonas, Brasil Allsikes Tempo inteiro

    Operations & Executive Support Specialist – Anvilgrid Energy Solutions (Remote)The Vision At Anvilgrid Energy Solutions, we're building the future of clean energy through commercial and industrial battery backup systems and microgrids that empower businesses to operate sustainably and independently. We're a new cleantech company spun up by industry...

  • Technical Sourcing Specialist

    3 semanas atrás

    Amazonas, Brasil Velozient Tempo inteiro

    We are looking for a remote Technical Sourcing Specialist based in Latin America with 3+ years of experience and excellent English communication skills — both written and spoken. You'll be responsible for identifying, engaging, and connecting top technical talent — including software engineers, developers, and other IT professionals — through platforms...

  • Solutions and Implementation Engineer

    4 semanas atrás

    Amazonas, Brasil Qase Tempo inteiro

    About Us At Qase, we’re building a better testing management platform for teams to streamline their QA processes and achieve faster releases. We’re looking for a versatile Solutions and Implementation Engineer to play a pivotal role in bridging the gap between our product, sales, and customers—driving adoption, solving problems, and delivering...