Revenue Operations Manager

Overview

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Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Revenue Operations Manager, your responsibilities include supporting a number of Sales teams, including but not limited to, deal structure, order processing, and compensation calculations, while ensuring orders are in compliance to revenue amp; company policy.

This position is an individual contributor role reporting to the Sr. Manager, Revenue Operations.

Responsibilities

• Collaborate with Sales, Legal, and Revenue Recognition teams on contract structuring and negotiations
• Guide Sales teams through the deal lifecycle, providing support on complex billing issues and customer inquiries
• Manage the end-to-end order process, ensuring all contracts and documentation comply with company revenue policies
• Conduct daily and monthly compliance audits and manage the credit memo process
• Analyze quote-to-cash workflows to identify inefficiencies and drive process improvement projects
• Serve as a subject matter expert, sharing best practices and providing cross-training for peers and other teams
• Resolve operational escalations using seasoned judgment and knowledge of company policies

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor's degree or equivalent combination of education and experience
• 8+ years' of customer order management or sales support experience in the technology industry

Preferred

• Advanced Salesforce.com expertise
• Contract structuring and commission calculation experience
• Process improvement or project management experience
• Strong interpersonal and communication skills
• Meticulous attention to detail with strong analytical abilities
• Proven ability to excel in a fast-paced, deadline-driven environment
• Business acumen with the ability to manage multiple projects
• Resilience and a positive attitude in high-pressure team environments

Life at Docusign

Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Software Development

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