
Data Center Technician DCT
Há 20 horas
Location
- Vinhedo/SP
Responsibilities
- Provide post-sale technical support on-site to carry out reactive and proactive tasks.
- Perform installation services for new equipment as required.
- Serve as a Data Center Technician for OCI, diagnosing and resolving data center hardware and network infrastructure issues using ORACLE's diagnostic tools.
- Record work performed in Jira/GSI/MOS/others. Document and progress assigned tasks through their various states in the task management system.
- Complete and have the customer service report signed when applicable.
- Installation or dismantling of racks, including data center equipment stacks, such as servers, network devices, wiring infrastructure, monitoring systems, powering up, and handing over servers to internal provisioning teams.
- Monitor data center environments using tools or "walk-through" routines among racks.
- Dismantle data center hardware.
- Work in a team to support 24x7 operations.
- Provide training and mentoring for new engineers.
- Assist with onboarding new DCTs in clarifying technical doubts and the process of using tools.
- Assist in monitoring customer satisfaction management related to on-site support.
- Collaborate with the telephone or remote support group to resolve faults customers report.
- Monitor and respond in a ticket issuance environment used and monitored by multiple teams and internal service owners of ORACLE OCI.
- Maintain the inventory process, request spare parts, and return defective parts as needed.
- Efficiently implement structured cabling tasks, labeling, and troubleshooting of fiber/copper/telecommunications cables.
- Capable of following a standard technical operating procedure (SOP).
- Support on-call activities at the OCI Data Center when applicable.
- Assist Management, as required, to monitor and resolve issues related to specific customer satisfaction.
- Provide a high level of customer satisfaction through the effective delivery of service and technical support programs.
- Capable of identifying and solving a wide range of problems.
- Ensure that their process generates and provides the expected outputs.
- Always focused on meeting customer requirements and needs.
- Generate corrective actions when necessary.
- Address risks and opportunities when necessary and generate appropriate actions.
- They should be able to complete small projects independently and work with their manager on planning and completing larger local projects.
Authority and Decision Making
- Largely execute their role within policies and procedures.
- The position's duties are varied and complex, utilizing independent judgment.
- May have the leading role in projects.
- As an individual leader and team member, I provide direction and guidance to others.
Basic Education:
- Professional in Systems Engineering, electronics, and electrical; bachelor's in computer science, Information Systems, or equivalent work experience.
Additional Training:
- Knowledge of Linux, and Networks.
- Understanding of Datacenter and IT hardware concepts.
- Networking fundamentals (DNS, TCP/IP, routing, etc.).
- Experience handling reactive or mission-critical cases in post-sale support and production environments.
- Requires proficiency in English.
- Preferably proficient in Spanish.
Experience
- Relevant experience working in IT environments;
- Desirable experience in data centers.
- Desirable experience in handling and implementing Structured Copper/Fiber Cabling and connectivity testing.
- Desirable experience or basic knowledge in electrical and/or cooling systems concepts within the data center.
Desirable Certifications
- CDCTP - Certified Data Center Technician Professional.
- CNIT - Certified Network Infrastructure Technician.
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