Data Center Technician DCT

Há 2 dias


São Paulo, São Paulo, Brasil ORACLE Deutschland B.V. & Co. KG Tempo inteiro

Location

  • Vinhedo/SP

Responsibilities

  • Provide post-sale technical support on-site to carry out reactive and proactive tasks.
  • Perform installation services for new equipment as required.
  • Serve as a Data Center Technician for OCI, diagnosing and resolving data center hardware and network infrastructure issues using ORACLE's diagnostic tools.
  • Record work performed in Jira/GSI/MOS/others. Document and progress assigned tasks through their various states in the task management system.
  • Complete and have the customer service report signed when applicable.
  • Installation or dismantling of racks, including data center equipment stacks, such as servers, network devices, wiring infrastructure, monitoring systems, powering up, and handing over servers to internal provisioning teams.
  • Monitor data center environments using tools or "walk-through" routines among racks.
  • Dismantle data center hardware.
  • Work in a team to support 24x7 operations.
  • Provide training and mentoring for new engineers.
  • Assist with onboarding new DCTs in clarifying technical doubts and the process of using tools.
  • Assist in monitoring customer satisfaction management related to on-site support.
  • Collaborate with the telephone or remote support group to resolve faults customers report.
  • Monitor and respond in a ticket issuance environment used and monitored by multiple teams and internal service owners of ORACLE OCI.
  • Maintain the inventory process, request spare parts, and return defective parts as needed.
  • Efficiently implement structured cabling tasks, labeling, and troubleshooting of fiber/copper/telecommunications cables.
  • Capable of following a standard technical operating procedure (SOP).
  • Support on-call activities at the OCI Data Center when applicable.
  • Assist Management, as required, to monitor and resolve issues related to specific customer satisfaction.
  • Provide a high level of customer satisfaction through the effective delivery of service and technical support programs.
  • Capable of identifying and solving a wide range of problems.
  • Ensure that their process generates and provides the expected outputs.
  • Always focused on meeting customer requirements and needs.
  • Generate corrective actions when necessary.
  • Address risks and opportunities when necessary and generate appropriate actions.
  • They should be able to complete small projects independently and work with their manager on planning and completing larger local projects.

Authority and Decision Making

  • Largely execute their role within policies and procedures.
  • The position's duties are varied and complex, utilizing independent judgment.
  • May have the leading role in projects.
  • As an individual leader and team member, I provide direction and guidance to others.

Basic Education:

  • Professional in Systems Engineering, electronics, and electrical; bachelor's in computer science, Information Systems, or equivalent work experience.

Additional Training:

  • Knowledge of Linux, and Networks.
  • Understanding of Datacenter and IT hardware concepts.
  • Networking fundamentals (DNS, TCP/IP, routing, etc.).
  • Experience handling reactive or mission-critical cases in post-sale support and production environments.
  • Requires proficiency in English.
  • Preferably proficient in Spanish.

Experience

  • Relevant experience working in IT environments;
  • Desirable experience in data centers.
  • Desirable experience in handling and implementing Structured Copper/Fiber Cabling and connectivity testing.
  • Desirable experience or basic knowledge in electrical and/or cooling systems concepts within the data center.

Desirable Certifications

  • CDCTP - Certified Data Center Technician Professional.
  • CNIT - Certified Network Infrastructure Technician.
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