Senior Practice Manager, Professional Services
3 semanas atrás
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
DESCRIPTION: Job summary
At AWS, we are looking for a Practice Manager with a successful record of leading enterprise customers through a variety of transformative projects involving IT Strategy, distributed architecture, and hybrid cloud operations.
Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.
RESPONSIBILITIES:
- Engage customers - collaborate with enterprise sales managers to develop strong customer and partner relationships and build a growing business in a geographic territory, driving AWS adoption in key markets and accounts.
- Drive application and infrastructure engagements including short on-site projects as large initiatives proving the value of AWS services to support new distributed computing models.
- Coach and teach - collaborate with AWS field sales, pre-sales, training and support teams to help partners and customers learn and use AWS services such as Amazon Databases - RDS / Aurora / DynamoDB / Redshift, Amazon Elastic Compute Cloud (EC2), Amazon Simple Storage Service (S3), AWS Identity and Access Management (IAM), etc.
- Deliver value - lead high quality delivery of a variety of customized engagements with partners and enterprise customers in the commercial and public sectors.
- Lead great people - attract top IT architecture talent to build high performing teams of consultants with superior technical depth, and outstanding customer relationship skills.
- Be a customer advocate - Work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps.
- Build organization assets - identify patterns and implement solutions that can be leveraged across customer base. Improve productivity through tooling and process improvements.
BASIC QUALIFICATIONS:
- Bachelor's degree or equivalent work experience - Relevant experience with IT implementation or delivery.
- Relevant experience working in an IT Professional Services or consulting organization - Relevant experience with direct people management leading a team of consultants.
- Experience managing a consulting practice or teams responsible for KRAs.
- Ability to travel to client locations to deliver professional services as needed.
PREFERRED QUALIFICATIONS:
- Deep understanding of cloud computing, adoption strategy, transition challenges - Demonstrated ability to think strategically about business, product, and technical challenges.
- Outstanding customer relationship management experience and collaboration skills.
- Vertical industry sales and delivery experience of contemporary services and solutions.
- Experience with design of modern, scalable delivery models for technology consulting services - Business development experience including complex agreements with integrators and ISVs.
- International sales and delivery experience with global F500 enterprise customers and partners.
- Use of AWS services in distributed environments with Microsoft, IBM, Oracle, HP, SAP, etc.
- Direct people management experience leading a team of at least 20 or manager of managers experience in a consulting practice.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work / Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
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