IFM Operations Team Lead

Overview

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Are you a highly organized, results-driven professional with a passion for delivering exceptional facility management services? Join our team as IFM Operations Team Lead and play a crucial role in overseeing the seamless operations of our facilities. As an integral part of our team, you will have the opportunity to lead and collaborate with a team of talented professionals, drive innovation, and ensure the highest standards of service delivery.

• Collaborate with various account Service Lines to implement Facility Management standard practices and ensure projects are executed efficiently.
• Lead a team of facility management professionals to support adherence to standard processes and controls, providing oversight and guidance to maintain effective governance throughout the organization
• Collaborate with FM, Business Intelligence, and other Center of Excellence teams to develop routines that align with platform, region, account, and/or client goals and objectives.
• Support the development and implementation of new tools to enhance service delivery and address ad hoc client requests.
• Ensure best practices are implemented for Work Order Management, SLA KPI reporting, and Cost Save & Avoidance submissions and approvals.
• Document facility management processes and ensure their adherence across the portfolio, providing training to team members on relevant responsibilities within their areas of expertise.
• Maintain and update Facility Management playbooks to ensure consistency and adherence to standards.
• Streamline centralized facilities management by establishing effective communication channels with field teams and fostering a customer-centric approach.
• Oversee FM Governance Routines related to work order management in CMMS system.
• Foster a culture of continuous improvement and innovation, actively contributing to the development of best practices, process re-engineering, and other initiatives aimed at improving service delivery.
• Lead and inspire your team to execute day-to-day routines with excellence and prioritize delivering a positive customer experience.
• Perform additional duties as assigned.

• Proven experience collaborating and working in concert with multiple functions and businesses to achieve outstanding results.
• Exceptional leadership skills, with excellent communication and active listening abilities.
• Strong analytical skills for structured problem-solving, planning, and root cause analysis.
• Outstanding communication skills, with the ability to influence and build consensus at all levels of an organization.
• A penchant for building repeatable processes and programs that surpass internal and external customer expectations.
• Track record of building collaborative relationships and fostering a productive team environment.
• Strong alignment with ethical standards, dedication to excellence, and a collaborative mindset.
• Character traits such as perseverance, resourcefulness, adaptability, and a forward-looking, holistic approach.

• Bachelor's degree or equivalent work experience.
• Minimum of 5 years' experience in commercial real estate and/or Facilities Management.
• Knowledge of standard commercial real estate, business, and accounting practices.
• Understanding of the financial impact of building concerns.
• In-depth knowledge of work order life cycle, reporting, and navigation of Corrigo WO Platform
• Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, and Outlook).
• Strategic use of business intelligence, data, reporting, and analytics to drive operational efficiency.
• Proven track record of delivering excellent internal and external customer service, with strong interpersonal and problem-solving skills.
• Excellent verbal and written communication skills, with the ability to convey information in a clear and concise manner.
• Highly innovative, detail-oriented, organized, flexible, and proactive in taking on new projects.
• Exceptional team player, capable of working with minimal supervision in a fast-paced environment.

Estimated compensation for this position:

91,630.00 – 118,800.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: Remote – Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.