Documentation Assistant

Há 7 dias

Santos, São Paulo, Brasil CMACGM Tempo inteiro
**SCOPE OF RESPONSABILITIES**:
Identify and assess customer's needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Act according to target accomplishment
Generate sales lead
Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take ownership of customers issues and follow problem thought to resolution
Be customer and process oriented, ensuring Customer Centricity and the 6 golden rules
EDUCATION & EXPERIENCE REQUIREMENTS
**Degree**: Graduated university
**IT and System Requirements**: customer service software, CRM, Salesforce, Microsoft office, LARA, LISA, OCEAN
**Language**: Spanish
- advanced level
**Experience**: 1 years minimum of experience in a customer service position or experience as a client service representative
**SCOPE OF RESPONSABILITIES**:
Identify and assess customer's needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Act according to target accomplishment
Generate sales lead
Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take ownership of customers issues and follow problem thought to resolution
Be customer and process oriented, ensuring Customer Centricity and the 6 golden rules
EDUCATION & EXPERIENCE REQUIREMENTS
**Degree**: Graduated university
**IT and System Requirements**: customer service software, CRM, Salesforce, Microsoft office, LARA, LISA, OCEAN
**Language**: Spanish
- advanced level
**Experience**: 1 years minimum of experience in a customer service position or experience as a client service representative
**SCOPE OF RESPONSABILITIES**:
Identify and assess customer's needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Act according to target accomplishment
Generate sales lead
Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take ownership of customers issues and follow problem thought to resolution
Be customer and process oriented, ensuring Customer Centricity and the 6 golden rules
EDUCATION & EXPERIENCE REQUIREMENTS
**Degree**: Graduated university
**IT and System Requirements**: customer service software, CRM, Salesforce, Microsoft office, LARA, LISA, OCEAN
**Language**: Spanish
- advanced level
**Experience**: 1 years minimum of experience in a customer service position or experience as a client service representative

  • Treasury Assistant

    Há 4 dias

    Santos, São Paulo, Brasil beBeeCustomerService Tempo inteiro R$24.000 - R$42.000

    Job Title:Treasury AssistantAbout the Role:This role is responsible for managing customer interactions and providing exceptional service at the sales counter. The Treasury Assistant will be expected to handle a variety of tasks, including coordinating BL releasing and ensuring accurate documentation, resolving customer complaints, issuing receipts and...

  • Documentation Logistics Coordinator

    Há 4 dias

    Santos, São Paulo, Brasil beBeeLogistics Tempo inteiro R$46.641 - R$60.159

    Job Title: Documentation Assistant Jr">We are seeking a skilled and detail-oriented individual to join our team as a Documentation Assistant Jr. In this role, you will play a vital part in ensuring the smooth importation of goods.">Main Responsibilities:">Transfer all mandatory information to our system, including CNPJ, First POL, First Vessel, Transhipment...

  • Account Receivable Assistant

    2 semanas atrás

    Santos, São Paulo, Brasil ZIM Tempo inteiro R$30.000 - R$60.000 por ano

    We are looking for an Accounts Receivable Assistant that will handle the following:Daily monitoring on bank's activity (BRL accounts) with main focus on collected amount and customer open balance aiming on time reconciliation.Reconciling cash receipts and depositPosting customer payments & making bank deposits. Direct contact with ZIM's customers.Preparing...

  • Account Receivable Assistant

    2 semanas atrás

    Santos, Brasil ZIM Tempo inteiro

    **We are looking for an Accounts Receivable Assistant that will handle the following**: Daily monitoring on bank’s activity (BRL accounts) with main focus on collected amount and customer open balance aiming on time reconciliation. Reconciling cash receipts and deposit Posting customer payments & making bank deposits. Direct contact with ZIM’s...

  • Account Receivable Assistant

    2 semanas atrás

    Santos, Brasil ZIM Tempo inteiro

    **We are looking for an Accounts Receivable Assistant that will handle the following**: Daily monitoring on bank’s activity (BRL accounts) with main focus on collected amount and customer open balance aiming on time reconciliation. Reconciling cash receipts and deposit Posting customer payments & making bank deposits. Direct contact with ZIM’s...