Business Coach Sr Manager, Amazon Logistics

4 semanas atrás

São Paulo, São Paulo, Brasil Amazon Logistica do Brasil Tempo inteiro
Experience with Consulting, Coaching and/or Entrepreneurship
- Able to communicate in English and Portuguese
Job summary
Do you want to work hard, have fun and make history? If you do then Amazon could be the right career choice for you.
Our logistics teams are changing the way we interact with customers around the globe every single day and solving some of the biggest logístical challenges facing not just Amazon, but also the entire industry.
Amazon's transportation teams work to ensure the delivery packages globally for customers around the world. Whether its items large or small, we find solutions to make sure we are delivering on our promise for customers.
Amazon's Transportation Operations team is seeking for a Business Coach Sr Manager to join our Brazil Transportation team. The Business Coach Sr Manager or DSP Business Coach Manager manages a team of Business Coaches and owns the relationship between Amazon and the DSPs - Delivery Service Partners. BCs handle conversations around key metrics for improvement, escalations, roll-outs of program initiatives or new adjustments to the program, field complaints, discuss profitability, and drive business reviews to improve each individual DSP's business. We also expect our managers to identify ways to improve our operations continually.
Key job responsibilities
Key job responsibilities
- Manage a team of Business Coaches that can be spread in different cities/regions
- Own the relationship between Amazon and the DSP - Delivery Service Partners
- Delivery Service Partner lifecycle management
- Coaching/consulting DSPs on day to day operations, Amazon initiatives, escalations, profitability, Peak, among others
- Handle conversations around key metrics for improvement, escalations, roll-outs of program initiatives or new adjustments to the program, field complaints and discuss profitability
- Drive business reviews to improve each individual DSP's business
- Ensuring compliance throughout the global process standards and working on continuous improvement initiatives, including benchmarks with other locations
- Excellent customer service skills and interpersonal skills
- Excellent written and verbal communication skills
- Good analytical and problem solving skills with a capability of setting priorities and working under pressure
- Hard working and self-motivated

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