Service Support Specialist

3 semanas atrás

São Paulo, Brasil Evolution Tempo inteiro
**Company Description**
We proudly stand as a premier developer and provider of innovative products and services tailored for the entertainment sector. With a workforce boasting over 21,000 talented individuals spread across more than 40 global markets, we thrive in areas of product innovation, software development, IT solutions, and comprehensive business support.
At the heart of our success lies a dynamic and creative environment, fostering unparalleled opportunities for both personal and professional advancement.
**Job Description** We’re opening our first studio in Brazil and looking for a Service Support Specialist in São Paulo**
**Responsibilities**:
- Identifying and resolving all operational irregularities due to software issues, or any other reason
- Identifying and resolving all real-time incidents relating to all components of operations, including but not limited to hardware, software, and network connectivity
- Resolving client disputes
- Recording all events related to major incidents in internal systems and producing post-resolution incident reports.
- Manage ad-hoc situations that may occur on the shift appropriately to still be able to deliver all products.
- Administrative duties - scheduling, reporting, and organizing the daily processes according to the internal policies and procedures.
- Ensure the appropriate number of staff is present for each shift
**Qualifications**
- Good level of both written and spoken English
- An ability to make decisions requiring independent judgment and to identify and refer other issues to the proper authorities
- Ability to work any type of shift and to work full time and/or shift schedule.
- Strong interpersonal skills, soft skills (analytical/ multi-tasking/ high sense of responsibility)
- Ability to maintain strict confidentiality, a high sense of urgency, and a result-oriented attitude.
- Approachable, energetic, and able to work under pressure.
- Good level of computer literacy, more specifically of the Office package
**Advantages for the applicants**:
- Experience as a Service Support Specialist or in a similar role
- Portuguese language knowledge
**Additional Information** We offer**:
- A key role in launching and managing our first studio in São Paulo, Brazil
- Competitive remuneration package
- A unique opportunity to gain extensive hands-on experience
- Professional and personal development opportunities

  • Service Support Specialist

    Há 5 dias

    São Paulo, São Paulo, Brasil Evolution Tempo inteiro R$40.000 - R$60.000 por ano

    Company Description We proudly stand as a premier developer and provider of innovative products and services tailored for the entertainment sector. With a workforce boasting over 21,000 talented individuals spread across more than 40 global markets, we thrive in areas of product innovation, software development, IT solutions, and comprehensive business...

  • Service Support Specialist

    Há 3 dias

    São Paulo, São Paulo, Brasil Evolution Tempo inteiro R$40.000 - R$60.000 por ano

    We proudly stand as a premier developer and provider of innovative products and services tailored for the entertainment sector. With a workforce boasting over 21,000 talented individuals spread across more than 40 global markets, we thrive in areas of product innovation, software development, IT solutions, and comprehensive business support.At the heart of...

  • Service Support Specialist

    Há 3 dias

    São Paulo, São Paulo, Brasil Evolution Tempo inteiro R$40.000 - R$60.000 por ano

    Company Description We proudly stand as a premier developer and provider of innovative products and services tailored for the entertainment sector. With a workforce boasting over 21,000 talented individuals spread across more than 40 global markets, we thrive in areas of product innovation, software development, IT solutions, and comprehensive business...

  • Service Support Specialist

    3 semanas atrás

    São Paulo, Brasil Evolution Tempo inteiro

    Overview Senior TA Partner @ Evolution | HR, Talent Acquisition We proudly stand as a premier developer and provider of innovative products and services tailored for the entertainment sector. With a workforce boasting over 21,000 talented individuals spread across more than 40 global markets, we thrive in areas of product innovation, software development, IT...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil NCR Corporation Tempo inteiro US$20.000 - US$60.000 por ano

    Sobre a NCRA NCR Corporation (NYSE: NCR) é líder na transformação, conexão e execução de plataformas de tecnologia para bancos, lojas e restaurantes autogerenciados. A NCR está sediada em Atlanta, Geórgia, com funcionários em todo o mundo. NCR é uma marca comercial da NCR Corporation nos Estados Unidos e em outros países.TITLE: Technical Support...

  • Customer Support Specialist

    3 semanas atrás

    Sao Paulo, Brasil Sur Tempo inteiro

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Infrastructure Support Specialist

    2 semanas atrás

    São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...

  • Infrastructure Support Specialist

    4 semanas atrás

    São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world Here you can transform your career Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Infrastructure Support Specialist

    4 semanas atrás

    São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Infrastructure Support Specialist

    4 semanas atrás

    São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world Here you can transform your career Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...