Empregos atuais relacionados a SAP Preferred Success Scale - São Leopoldo - SAP
-
SAP iXp Intern
6 meses atrás
São Leopoldo, Brasil SAP Tempo inteiroWhat you’ll do : Position title: SAP iXp Intern – Customer Success Program Coordinator Location: São Leopoldo, RS, Brazil - Hybrid position In this role, you will support our Global Customer Success Partners (CSPs) to build best-in-class customer experiences, with a focus on various support areas. Specific areas of focus may include (but are...
-
Lac Solution Customer Success Manager for SAP
4 meses atrás
São Paulo, SP, Brasil SAP Tempo inteiro**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Senior SAP MM Consultant
6 meses atrás
São Leopoldo, Brasil SAP Tempo inteiroWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
SAP Business One Activation Specialist
2 meses atrás
São Leopoldo, Brasil SAP Tempo inteiroWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
SAP iXp Intern
6 meses atrás
São Leopoldo, Brasil SAP Tempo inteiroWhat you’ll do : Position title: SAP iXp Intern – Solution Adoption Data Analyst Services Location: São Leopoldo, RS, Brazil Hybrid position Solution Adoption Build data reports, dashboards on SAP Analytics Cloud, presentations and data analysis tasks Develop Metrics standard to drive usage and consumptions for Cloud Solutions ...
-
SAP Business One Activation Specialist
2 meses atrás
São Leopoldo, Brasil SAP Tempo inteiroWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
SAP MM Consultant
6 meses atrás
São Leopoldo, Brasil SAP Tempo inteiroWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Senior Development Leader for SAP Data Warehousing
4 semanas atrás
São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiroAbout the RoleAs the manager of our newly founded Data Warehouse development team in Sao Leopoldo, Brazil, you will be responsible for leading a development team working on BW Move, SAP DataSphere Integration, Hybrid Scenarios, and BW/4HANA itself.What You'll Do:Lead a development team working on BW Move, SAP DataSphere Integration, Hybrid Scenarios, and...
-
UX Design Expert for Large-Scale Enterprise Solutions
2 semanas atrás
São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiroWe are seeking a seasoned UX Designer to join our Procurement team at SAP.The ideal candidate will have significant experience in user experience, product design, or interaction design, preferably with B2B and/or large-scale rich internet applications and products.As a Senior User Experience Designer, you'll bring a blend of product thinking, visual design,...
-
SAP Ixp Intern
4 meses atrás
São Paulo, SP, Brasil SAP Tempo inteiro**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
SAP Data Warehouse Development Expert
2 semanas atrás
São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiroExperience a new era in data warehousing with SAP, as we seek a talented individual to join our development team in Sao Leopoldo, Brazil. Our mission is to design, code, test and quality assure cutting-edge solutions for BW Move, SAP DataSphere Integration, Hybrid Scenarios and BW/4HANA.About the RoleWe are looking for a skilled developer with experience in...
-
Sap Communications Specialist
2 semanas atrás
São Leopoldo, Rio Grande do Sul, Brasil Sap Tempo inteiroAbout SapSap is a leading global company that enables organizations to run better. Our company culture is focused on collaboration and innovation, driven by a shared passion to help the world run better.At Sap, we believe in unleashing all talent and creating a better and more equitable world. We offer a highly collaborative, caring team environment with a...
-
User Experience Design Associate
2 semanas atrás
São Leopoldo, Brasil SAP Tempo inteiroWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
SAP Business Data Warehouse Architect
2 semanas atrás
São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiroJob OverviewSAP is seeking a highly skilled Business Data Warehouse Architect to join our team in Sao Leopoldo, Brazil.About the RoleAs a member of our Data Warehouse development team, you will be working in a global environment on the design, coding, testing and quality assurance of topics like e.g. BW Move, SAP DataSphere Integration, Hybrid Scenarios and...
-
Customer Support and Success Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil SAP Tempo inteiroSAP empowers organizations with transparency around their as-is IT landscape, enabling them to visualize its interconnections and assess its support of business capabilities. As a Customer Support and Success Specialist, you will play a critical role in the company's current and future success by analyzing and enabling customers to efficiently use the SAP...
-
Planning Area Expert for SAP IBP Modules
2 semanas atrás
São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiroJob OverviewWe are seeking an experienced Planning Area Expert to join our team at SAP. As a key member of our Premium Hub-Center of Expertise, you will be responsible for analyzing and optimizing end-to-end procurement processes for our global customers.About the RoleThis is a unique opportunity to leverage your skills in SAP IBP Modules to drive business...
-
Enterprise Customer Success Manager
3 meses atrás
São Paulo, SP, Brasil SAP Tempo inteiro**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Developer -SAP Big Data Fabric Services
6 meses atrás
São Leopoldo, Brasil SAP Tempo inteiroWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Cloud Data Warehouse Specialist for SAP BW/4HANA
2 semanas atrás
São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiroAt SAP, we're shaping the future of business through innovation and technology.About the RoleWe're seeking a talented Cloud Data Warehouse Specialist to join our team in Sao Leopoldo, Brazil. As a key member of our Data Warehouse development team, you'll be working on designing, coding, testing, and quality assurance of topics like BW Move, SAP DataSphere...
-
SAP Customer Success Partner Expert
Há 6 dias
São Paulo, Brasil SAP Tempo inteiroWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options...
SAP Preferred Success Scale
Há 1 mês
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
The Preferred Success Customer Success Partner (CSP) Lead
With SAP’s growing subscription revenue and increasing number of customers using cloud solutions, the Customer Success Partner (CSP) drives value across the customer lifecycle through successful solution adoption and ongoing renewals that foster account expansion.
The SAP Cloud Success organization is aiming to create an industry-leading virtual customer engagement experience for our customers, with on-demand access to self-service, guidance, and experts from SAP (CSPs) after they have purchased an SAP solution.
Your role
As a team lead in the LAC region, you will closely collaborate with the CSP Regional head and CSPs to facilitate successful engagements with our customers. You will also support the day-to-day business execution and leadership of the LAC CSP team.
What you will do
- Lead a team of Preferred Success Customer Success Partners (CSP) within the region.
- Ensure team is successful at proactively engaging with their customers to drive success across contract lifecycle.
- Lead team of CSPs to implement, expand and scale business to drive long-term customer success.
- Support the success of direct reports by helping to identify development opportunities and supporting team members to achieve their goals.
- Assess the performance of the region to establish internal strengths and weaknesses, providing recommendations on the development of people and performance improvement.
- Establish an active feedback loop with CSPs to discover opportunities that contribute to further scale and collect and share best practices that can help the team grow.
- Act as primary point of escalation for customer account issues.
- Develop and implement strategies and plans that drive customer outcomes; and thus, lead to customer renewing their subscriptions.
- Monitor SLA performance and maintain high level of customer satisfaction.
- Engage with global teams to leverage expertise as needed throughout the customer lifecycle.
- Contribute to library of success plays and best practices to further grow SAP's ability to drive customer success.
- Achieve operational and renewal rate goals across the team.
- Collaborate effectively with cross functional teams and leaders.
- Manage resources, ensuring business critical & innovative results.
- Build action plans and support operational decisions on policies, tactics, resources critical to the function's business success to ensure delivery against strategy of the team and region.
- Accountable for annual goals established for team or and region.
- Involvement in and responsible for recruiting new hires.
What you bring
- A professional and clear communication style with ability to collaborate at C-Level.
- High attention to detail.
- Ability to successfully track, monitor and drive projects and initiatives across large teams.
- Take point in project and team discussions, and set clear expectations and next steps.
- An ability to conduct research on unfamiliar topics by seeking relevant enablement and collaborating across teams.
- Strong presentation and analysis reporting.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
- Fluency in English, Spanish, Portuguese.
- Previous Account Management experience.
- Proven people management experience a distinct advantage.
- Strong understanding of Preferred Success and Scale delivery an advantage.
- Experience with successful collaboration with regional and global leadership teams.
- Experience in territory management & accountability.
- Strong communication and negotiation skills.
- Flexible and adaptable approach to team and project management within a fast-changing delivery segment.
- Excellent governance and stakeholder management skills.
- Demonstrated strong customer success focus with empathy for customer & ability to build deep executive relationships and earn trusted advisor status.
- Demonstrated success in dealing with challenging and complex situations.
- Strong orientation to teamwork and collaboration.
- Excellent listening, written and oral communication skills.
PROFILE
- Strong Leadership.
- Facilitator.
- Trust.
- Multi-tasker.
- Entrepreneurial.
- Strong communicator.
- Confident in managing up, down and across.
- Good sounding board for others.
- Provide open, honest feedback.
Meet your team
We are part of the global Customer Success Management and Engagement team, focused on driving customer success at scale. The regional LAC team works virtually and offers a great opportunity to be part of a very diverse team and closely collaborate with multilingual colleagues with various backgrounds and cultures.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 400630 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
#J-18808-Ljbffr