SAP Customer Success Partner Expert

Há 2 dias


São Paulo, Brasil SAP Tempo inteiro

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What You'll Do

  • Provide customers with the necessary support and guidance throughout their entire subscription cycle to ensure the effective use of SAP ISBN solutions.
  • Drive maximum software adoption and identify opportunities for product expansion through a high-value relationship with the client.
  • Develop and manage relationships with customers at both operational and management levels.
  • Implement governance meetings with customers at both operational and executive levels.
  • Escalate issues across multiple organizations within SAP, such as Technical Support, Engineering, and Operations, coordinating resources to tackle problems.
  • Handle contract renewal processes to ensure continuity of service.

What You Bring

  • Proven work experience as a Customer Success Manager or in a similar role, managing key customer relationships and improving customer experiences.
  • Experience with enhancing brand image through customer experience, utilizing excellent communication skills to foster positive business relationships.
  • Expertise in product-related technical skills and the ability to handle tech-oriented customer queries and issues.
  • A sense of responsibility, accountability, and personal organization to handle and prioritize tasks effectively under pressure.

Meet Your Team

Our team takes pride in collaborating to serve our most valuable customers. United by a shared dedication to success, we work closely together to ensure every customer's transition into SAP solutions is as smooth as possible.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. We believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 410546 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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