SAP Customer Success Partner Expert

1 dia atrás

São Paulo, Brasil SAP SE Tempo inteiro
SAP Customer Success Partner Expert - ISBN

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What You'll Do

  • Provide customers with the necessary support and guidance throughout their entire subscription cycle to ensure the effective use of SAP ISBN solutions.
  • Drive maximum software adoption and identify opportunities for product expansion through a high-value relationship with the client.
  • Develop and manage relationships with customers at both operational and management levels.
  • Implement governance meetings with customers at both operational and executive levels.
  • Escalate issues across multiple organizations within SAP, such as Technical Support, Engineering, and Operations, coordinating resources to tackle problems.
  • Handle contract renewal processes to ensure continuity of service.

What You Bring

  • Proven work experience as a Customer Success Manager or in a similar role, managing key customer relationships and working towards improving customer experiences.
  • Experience with enhancing brand image through customer experience, utilizing excellent communication skills to foster positive business relationships.
  • Expertise in product-related technical skills and the ability to handle Tech-oriented customer queries and issues.
  • A sense of responsibility, accountability, and personal organization to handle and prioritize tasks effectively under pressure.

Meet Your Team

Our team takes pride in collaborating to serve our most valuable customers. United by a shared dedication to success, we work closely together to ensure every customer's transition into SAP solutions is as smooth as possible. Offering top-notch support and personalized solutions, our focus is on nurturing relationships and understanding each customer's individual needs.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 410546 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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