Payments Business Analyst, Iesp Pbo Latam
1 semana atrás
DESCRIPTIONCERT (Customer Escalation Resolution Team) is a specialized unit within the PBO (Payments Business Operations) organization. We serve as the primary resolution center for customers facing payment-related issues. Operating across Latin America, we collaborate with Customer Service and Seller organizations in international stores. Our goal is to enhance the customer experience by improving processes, content, and training. Through these strategic initiatives, we strive to resolve complex payment problems and streamline operations A Business Analyst in CERT tackles complex challenges at the intersection of customer experience, technical solutions, and operational excellence. You'll be instrumental in transforming individual customer pain points into systematic improvements that benefit our entire customer base.Key job responsibilitiesYou will drive impact through:- Identifying patterns in customer escalations that reveal systemic issues affecting our broader customer base- Building compelling business cases that influence tech and product teams to prioritize solutions in a resource-constrained environment- Partnering with external stakeholders to implement fixes or develop interim solutions- Creating innovative processes and content that empower our support teams to better serve customers- Delivering high-quality solutions within tight SLAs while maintaining attention to detailA day in the lifeIn this dynamic role, you'll find yourself:- Solving complex operational challenges where the path forward isn't always clear, requiring you to dive deep and uncover root causes- Collaborating with stakeholders to define and improve operational support models- Streamlining processes to reduce resolution time and operational overhead- Translating data into actionable insights that drive meaningful changes across departments- Managing program timelines and deliverables while maintaining strong team relationships- Crafting clear, impactful communications to keep stakeholders informed and aligned.- Navigate ambiguity and turn complex problems into clear action plans- Build relationships across organizational boundaries - Balance tactical execution with think big ideas- Drive change through influence rather than direct authority- Maintain a customer-first mindset while considering operational constraintsAbout the teamThis role offers a unique opportunity to make a significant impact on customer experience while working at the forefront of payment operations in a dynamic, international environment. You'll be part of a team that values innovation, customer advocacy, and continuous improvement.Join us in transforming how we serve our customers and shape the future of payment operations across Latin AmericaBASIC QUALIFICATIONS- 2+ years of program manager or project management experience;- Advanced Excel- Advanced EnglishPREFERRED QUALIFICATIONS- Lean Six Sigma Skills- Data Analysis: Strong ability to analyze complex data sets, particularly in payment industry with SQL knowledge- Problem-Solving: Ability to identify issues and develop effective solutions.- Adaptability: Ability to work in a fast-paced, changing environment.- Collaboration: Skill in working effectively with diverse teams and departments.- Attention to Details: Crucial for analyzing data and implementing precise solutions.- Time Management: Ability to work with multiple projects and deadlines.- Emotional Intelligence: To navigate complex stakeholder relationships effectively.
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Payments Business Analyst, IESP PBO Latam
18 minutos atrás
São Paulo, Brasil Amazon Tempo inteiroPayments Business Analyst, IESP PBO Latam PIKE (Payment Issues, Kaizen, and Experience), part of the larger PBO (Payments Business Operations) organization, is a center of operational excellence that manages the payments customer experience, filling the operational gap between the business and technology teams to provide a seamless payments and financial...
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Payments Business Analyst, Iesp Pbo Latam
2 semanas atrás
São Paulo, Brasil Amazon Tempo inteiroDESCRIPTION CERT (Customer Escalation Resolution Team) is a specialized unit within the PBO (Payments Business Operations) organization. We serve as the primary resolution center for customers facing payment-related issues. Operating across Latin America, we collaborate with Customer Service and Seller organizations in international stores. Our goal is to...
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Business Reconciliation Analyst, Iesp Pbo Latam
1 semana atrás
São Paulo, Brasil Amazon Tempo inteiroDESCRIPTIONBAS (Business Assurance Support) is the organization that identifies and reconciles open match sets (OMS) in accounts payable and receivable within the payments landscape. This timely reconciliation is critical for maintaining accurate financial reporting, reducing audit risks, and ensuring proper cash flow management. Our team works with...
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Business Reconciliation Analyst, Iesp Pbo Latam
2 semanas atrás
São Paulo, Brasil Amazon Tempo inteiroDESCRIPTION BAS (Business Assurance Support) is the organization that identifies and reconciles open match sets (OMS) in accounts payable and receivable within the payments landscape. This timely reconciliation is critical for maintaining accurate financial reporting, reducing audit risks, and ensuring proper cash flow management. Our team works with...
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Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro2+ years of program or project management experience PIKE (Payment Issues, Kaizen, and Experience), part of the larger PBO (Payments Business Operations) organization, is a center of operational excellence that manages the payments customer experience, filling the operational gap between the business and technology teams to provide a seamless payments and...
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Payments Business Analyst
4 semanas atrás
Sao Paulo, Brasil Amzn Servicos de Varejo do Bra Tempo inteiro2+ year's Payments industry experience- Business level written and verbal communication for Portuguese language.Job summaryPIKE (Payment Issues, Kaizen, and Experience), part of the larger PBO (Payments Business Operations) organization, is a center of operational excellence that manages the payments customer experience, filling the operational gap between...
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Head of LATAM Payments
5 minutos atrás
São Paulo, Brasil Adobe Tempo inteiroJoin to apply for the Head of LATAM Payments role at Adobe Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful...
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Program Manager, Payments
Há 5 dias
São Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro**DESCRIPTION**: We are seeking an experienced Program Manager to join Amazon Latin America Payments Team to lead our partnership initiatives. This is a crucial role for improving the payment experience for Amazon customers shopping on Latin America through strategic partnerships with schemes, acquirers and financial institutions. Key job...
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Head of LATAM Payments
Há 5 horas
São Paulo, São Paulo, Brasil Adobe Tempo inteiroOur CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact...
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Payments Analyst
2 semanas atrás
Sao Paulo, Brasil Shopee Tempo inteiroDepartmentCross Border eCommerce- LevelExperienced (Individual Contributor)- LocationBrazil - São PauloThe Cross Border team at Shopee empowers sellers from all over the world to sell into the Southeast Asia and Taiwan region. The team helps sellers to market their products across the 7 markets and provide enabling services such as cross border logistics,...
