Payments Business Analyst, Payments Business

2 semanas atrás

Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

2+ years of program or project management experience

PIKE (Payment Issues, Kaizen, and Experience), part of the larger PBO (Payments Business Operations) organization, is a center of operational excellence that manages the payments customer experience, filling the operational gap between the business and technology teams to provide a seamless payments and financial experience to internal and external customers.
A business analyst (BA) in PIKE is responsible for driving operational excellence to improve the experience for customers across global payments products. You are data driven utilizing analysis and documentation to ensure that customer operational pain points are effectively prioritized with business, technical, and customer support teams. You will work to identify, execute, and drive projects with internal and external business partners to automate or improve business processes.
You are able to deep dive into system and support workflows, provide recommendations, and drive changes to large customer support processes and payments workflows. You own annual deep dive and monthly reporting for operational performance, and the setup and reporting of measurements used to determine the customer experience for payments operational workflows.

**In this role your will**:

- Solve ambiguous issues on a variety of operational issues with less well-defined inputs and outputs; drive to the heart of the problem and identify root causes
- Define operational support models; review and vet operational reporting with stakeholders
- Translate complex business problem statements into analysis, technical, and business requirements, and proactively and independently work with stakeholders to construct use cases and associated standardized outputs
- Enable automated operational solutions at scale; setup processes with self-service reporting, and work with product and technical teams to enable full-scale automation, and have a working knowledge of the support tooling and mechanisms available by the wider business for more complex operational issues.
- Setup or improve operational processes that require less operational overhead and reduce time to resolution, and have the capability to make changes to large customer impacting workflows through the use of additional tools and reporting
- Derive recommendations from analysis that significantly impact a department, create new processes, or change existing processes
- Identify and implement optimal communication mechanisms based on project and the stakeholders involved
- Communicate complex analytical insights and business implications effectively
- Actively manage the timeline and deliverables of projects, focusing on interactions in the team
- Provide program communications to stakeholders
- Communicate roadblocks to stakeholders and propose solutions, and represent team on medium-size analytical projects in own organization and effectively communicate across teams

Sao Paulo, SP, BRA
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document

  • Payments Business Analyst, Payments Business Operations

    3 semanas atrás

    Região Geográfica Intermediária de São Paulo, Brasil Amazon Tempo inteiro

    Payments Business Analyst, Payments Business Operations Join to apply for the Payments Business Analyst, Payments Business Operations role at Amazon . Description CERT (Customer Escalation Resolution Team) is a specialized unit within the PBO (Payments Business Operations) organization. We serve as the primary resolution center for customers facing

  • Payments Business Analyst, Payments Business

    2 semanas atrás

    Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    2+ years of program or project management experience PIKE (Payment Issues, Kaizen, and Experience), part of the larger PBO (Payments Business Operations) organization, is a center of operational excellence that manages the payments customer experience, filling the operational gap between the business and technology teams to provide a seamless payments and...

  • Payments Business Analyst

    Há 7 dias

    Sao Paulo, Brasil Amzn Servicos de Varejo do Bra Tempo inteiro

    2+ year's Payments industry experience - Business level written and verbal communication for Portuguese language. Job summary PIKE (Payment Issues, Kaizen, and Experience), part of the larger PBO (Payments Business Operations) organization, is a center of operational excellence that manages the payments customer experience, filling the operational gap...

  • Payments Business Analyst, Payments Business

    1 semana atrás

    São Paulo, São Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    2+ years of program or project management experiencePIKE (Payment Issues, Kaizen, and Experience), part of the larger PBO (Payments Business Operations) organization, is a center of operational excellence that manages the payments customer experience, filling the operational gap between the business and technology teams to provide a seamless payments and...

  • Payments Business Analyst

    Há 6 dias

    São Paulo, São Paulo, Brasil Amzn Servicos de Varejo do Bra Tempo inteiro

    2+ year's Payments industry experience- Business level written and verbal communication for Portuguese language.Job summaryPIKE (Payment Issues, Kaizen, and Experience), part of the larger PBO (Payments Business Operations) organization, is a center of operational excellence that manages the payments customer experience, filling the operational gap between...

  • Fraud Business Analyst Intern

    2 semanas atrás

    São Paulo, São Paulo, Brasil InComm Payments Tempo inteiro

    When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over...

  • Fraud Business Analyst Intern

    Há 3 dias

    São Paulo, Brasil InComm Payments Tempo inteiro

    When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over...

  • Tech Lead

    Há 6 dias

    São Paulo, Brasil Alternative Payments Tempo inteiro

    As our Tech Lead for the Payments Processing team, you’ll architect and own the core payment and ledger services that power our platform. You’ll set the technical direction, establish best practices for reliability and security, and mentor engineers to deliver robust, scalable solutions in a highly regulated environment. **What You’ll Bring**: - **...

  • Business Analyst(Payments, Aquirer)

    2 semanas atrás

    Sao Paulo, Brasil DXC Technology Tempo inteiro

    **Responsibilities**: Plan and analize key business metrics; Make improvement for the area; Give recommendations for improving business operations; What do we need from you? This Specialist will work on Cards and Payments Solutions to provide support and knowledge to: Card Scheme Releases (VISA, MASTERCARD, ELO, HIPERCARD, AMEX) Merchant Acquirer Business...

  • Head of Payments Product

    1 semana atrás

    São Paulo, São Paulo, Brasil Women in Payments Tempo inteiro

    OverviewHead of Payment Product - LATAM We are looking for a product leader to shape the future of Payment Methods in LATAM. As Head of Payment Product for LATAM, you will own the strategy, vision, and execution for Adyen's core payments products in one of our most dynamic and high-growth regions. You'll be responsible for defining what great looks like for...