
Senior Customer Success Analyst
Há 4 dias
We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We accept diversity in thought and contribution and are committed to providing an equitable work environment. That is foundational to our core values as a company and is vital to our success.
Our customer service team is responsible for managing and supervising all services and demands in search of the customer´s happiness and retention.
**What you'll be doing**
- Utilizes onboarding templates and checklists and uses judgment to make modifications to the standard during onboarding based on customers needs and project scope **Uses the 3 Phase Methodology for onboarding**:
- Phase 1 - Conducts pre-onboarding for key customers
- Phase 2 - Kick-off Onboarding: Sets up, facilitates and conducts kick-off meetings for customers
- Phase 3 - Continuous Follow-up: follows up with key customers
- Communicates optimally, able to translate internal processes to be able to set customer expectations. Communicates with developed skills in a way that allows the CSM to influence the customer and others.
- Able to connect with customers what other teams at Equinix do and how customers should utilize them
- Collects in depth information so that the experience is personalized
- Proficient in Equinix's processes, policies and customer concern paths
- Post onboarding, follows up on actions and tasks and understands how these tasks connect to customer's goals
- Ability to articulate trends for this customer
- Able to utilize moderate inquiry (questioning) skills with the customer to better understand their business.
- Able to use prior information to inquire more deeply about the customer
- Develop, maintain and supervise progress of a Customer Success Plan
- Drive product and process adoption by understanding customer usage trends of key customers
- Able to articulate a moderate understanding of Equinix's products (current and future) and provide customer education.
- Collect customer feedback, providing it to relevant teams to improve the customer experience
- Proactively identifies feedback trends across customers and drives process improvements for key accounts
- Proactively review product utilization and propose potential solutions for customers
- Partners with
-
Customer Success Analyst
Há 4 dias
Rio de Janeiro, Rio de Janeiro, Brasil Shape Tempo inteiro**About Shape**:**The impact you will have**:- Optimize the success of recurring customers, increasing satisfaction at each point of their journey, doing proper touchpoint of the work of correlated teams;- Monitor and contribute to the satisfaction, metrics, engagement, and retention of the customer portfolio, through available tools, proposing improvement...
-
Customer Success Analyst
4 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Shape Tempo inteiro**About Shape**:**The impact you will have**:- Optimize the success of recurring customers, increasing satisfaction at each point of their journey, doing proper touchpoint of the work of correlated teams;- Monitor and contribute to the satisfaction, metrics, engagement, and retention of the customer portfolio, through available tools, proposing improvement...
-
Senior Customer Success Manager
Há 5 dias
Rio de Janeiro, Rio de Janeiro, Brasil Hootsuite Tempo inteiroHootsuite Rio de Janeiro, Rio de Janeiro, Brazil Hootsuite Rio de Janeiro, Rio de Janeiro, Brazil We're looking for a Senior Customer Success Manager (Trilingual in Portuguese, Spanish and English) to support high-value customers in the assigned vertical by providing the tools and resources to achieve their business goals on social media. In this role,...
-
Customer Success
Há 5 dias
Rio de Janeiro, Rio de Janeiro, Brasil Canonical Tempo inteiroJoin or sign in to find your next job Join to apply for the Customer Success - Team Manager role at Canonical 16 hours ago Be among the first 25 applicants Join to apply for the Customer Success - Team Manager role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and...
-
Customer Success Manager
2 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil SecurityScorecard Tempo inteiroJoin to apply for the Customer Success Manager (Brazil) role at SecurityScorecard Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecard SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr....
-
Senior Customer Success Manager
Há 4 dias
Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomer Tempo inteiro US$120.000 - US$140.000Sr Customer Success ExpertWe are seeking a highly motivated and experienced Sr Customer Success Expert to drive customer satisfaction and retention. This key role involves proactively responding to customer inquiries, understanding customer challenges, and enabling customers to utilize and extract value from our platform.Key Responsibilities:Operate in a...
-
Customer Success Analyst Junior
Há 5 dias
Rio de Janeiro, Rio de Janeiro, Brasil MYCAPITAL CONTROLE DE INVESTIMENTOS LTDA Tempo inteiroIrá atuar em nosso time de Sucesso do Cliente, apoiando a construção da jornada dos clientes; Apropriar-se dos clientes existentes a partir da sua entrada; Ser responsável pelas atividades de integração, engajamento e gerenciamento de contas dos clientes; Ser responsável por entender as necessidades dos clientes, identificando suas oportunidades de...
-
Customer Success Expert
Há 5 dias
Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomerSuccess Tempo inteiro US$100.000 - US$120.000Customer Success Expert Job SummaryWe're seeking a customer-centric professional to join our team as a Senior Account Specialist. In this role, you will be the first point of contact for customers, providing proactive support and ensuring their success with our products.About the RoleIn this position, you will be responsible for responding to customer...
-
Senior Customer Success Manager
Há 5 dias
Rio de Janeiro, Rio de Janeiro, Brasil Menlo Ventures Tempo inteiroThe Company You'll JoinCarta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit.Carta's fund administration platform supports nearly 7,000 funds and SPVs, representing $150B in assets under administration in venture capital and private equity....
-
Customer Success Expert
Há 2 dias
Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomerSuccess Tempo inteiro R$94.400 - R$153.040Senior Customer Success ProfessionalWe operate as the world's digital infrastructure company, with a presence in over 260 data centers across the globe.Digital leaders leverage our trusted platform to connect foundational infrastructure at software speed.We enable organizations to access all necessary places, partners, and possibilities to scale with agility...