Lead, Fa Support Team

The Company You'll JoinCarta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit.Carta's fund administration platform supports nearly 7,000 funds and SPVs, representing $150B in assets under administration in venture capital and private equity. Trusted by more than 40,000 companies, Carta also helps private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more.Together, Carta is creating the end-to-end ERP platform for private markets. Traditional ERP solutions don't work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Carta's software for the Office of the Fund CFO does just that - it's a new category of software to make private markets look more like public markets - a connected ERP for private capital.For more information about our offices and culture, check out our Carta careers page.**Please submit resumes in English**The Problems You'll Solve:
The Manager is ultimately responsible for HR-based initiatives (onboarding, learning and development, encouraging growth from a career and a metrics perspective). As a Support Manager, you'll:
Review team, product and individual performance metrics to provide recommendations to senior leadership, cross functional partners, and team members for areas of improvementLead the implementation and execution of various strategic initiatives including but not limited to new processes, systems and tools across the departmentContribute to product problem solving and help identify top problems that our customers experienceDetermine and build upon the ideal service model and processes for our customersBuild effective relationships with cross-functional partners and stakeholdersProvide recommendations to leadership, product and sales for how to to improve existing products and expand product features to ensure every customer is having a magical customer experienceWork with subject matter experts on your team to enhance their knowledge and further their growthContribute to development of service models for new customer types and productsThe Team You'll Work With:
The Support Manager will be responsible for leading a team of Support Analysts that primarily service our clients. This leader will join a team of front line managers in support who play a critical role in building and supporting teams to ensure that every customer feels that they've been provided the highest quality support possible.About You:
You focus on what could go rightYou are proactive and take ownership in all you doYou are organized and extremely responsive in following up with requests made of you from both internal stakeholders and customersYou are effective with setting expectations and driving projects to completionYou can independently identify problems, perform root cause analysis and execute on action plansYou continually improve processes, playbooks & tools and ensure team adoptionYou guide daily team execution of operational responsibilities and empower your teams and teammates to continually improveYou embody Carta's OPITs and meet or exceed performance goalsDisclosures:
We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via domain. Report any contact from unapproved domains to #J-18808-Ljbffr

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