Customer Relationship Jr Manager

4 semanas atrás

São Paulo, São Paulo, Brasil Novartis Tempo inteiro
Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and opportunities for growth and development are plentiful including global and local cross functional careers, a diverse learning suite of thousands of programs & an in-house marketplace for rotations & project work. With strong medicines pipeline our current transformation will not just deliver growth for our business but continue to allow us to bring innovative medicines to patients quickly.**Your responsibilities**:
At Novartis we want everyone to be able to be their best version, both in the work environment and in their personal lives. Therefore, we are continually evolving our way of work.
- This CUSTOMER RELATIONSHIP JR MANAGER position is eligible for the hybrid working model (face-to-face and virtual). At Novartis, teams have the autonomy to decide the best flexible working format, balancing team collaboration, team impact on Novartis business, and employee well-being. Further details regarding working model will be explained throughout the selection process.
- Your responsibilities include, but are not limited to:
- .Bridge Patient Relationship Strategy and Execution with efficient and effective omnichannel experience and execution;
- .Co-develop the Patient engagement and omnichannel execution strategy/plan with the TAs / Medical and Comms;
- .Co-develop and localize meaningful and impactful content that enables positive change in Patient disease awareness perception and behavior;
- .Setup reporting tools that enable a data-driven iterative and incremental OCE process;
- .Enable incremental iteration (PDCA) by defining the baseline, owning execution, deeply understanding outcomes and developing/acting on learnings;
- .CRM Implementation for Patient (SFDC);
- .Responsible for organizing the patient journey for each disease, persona design, material flow for patients, Bem Estar Social Media governance and WhatsApp Strategy Governance and Execution for patients.**Commitment to Diversity & Inclusion**:
- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._
**Minimum requirements**
**What you'll bring to the role**:
- An advanced degree, fluent English and Portuguese and experience working in Brazil market are essential;
- Strong experience defining and sustaining a variety of digital tools and enablers (CRMs, digital websites and assets);
- Experience in digital marketing and multi/omnichannel execution;
- Experience designing, sustaining and leading indirect cross-functional teams;
- Innovative mindset to enhance and accelerate strong omnichannel execution and effective customer engagement;
- Understanding of the healthcare and the pharmaceutical industry is desirable.
**Division**
- Oncology
**Business Unit**
- ONCOLOGY BU
**Country**
- Brazil
**Work Location**
- Sao Paulo - Matriz
**Company/Legal Entity**
- Novartis Biociências
**Functional Area**
- Marketing
**Job Type**
- Full Time
**Employment Type**
- Regular
**Shift Work**
- No
**Early Talent**
- No

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