Configuration Specialist

1 dia atrás

Região Geográfica Intermediária de Pelotas, Brasil Paycor Tempo inteiro
Configuration Specialist - Serbia
  • Schedule: Monday through Friday from 14.00-22.00

Paycor's HR software is purpose-built for leaders and modernizes people management. We help our customers build winning teams and great places to work. Paycor’s culture is the key driver of our success. Every day, our associates find new ways to add value and progress toward audacious goals. We celebrate wins and share the wealth with a high-performance-centric culture that empowers talented people to try new roles, innovate and experiment, and follow their passions.

Job Summary

The Configuration Specialist handles the building and implementation of new and existing client systems using Paycor’s software platform. Configuration Specialists are measured against their ability to meet high quality standards for timeliness and accuracy. The Configuration Specialist will identify quality issues or data discrepancies during client setup and communicate these concerns to the appropriate partner. Individuals in this role work closely with the account’s stakeholders to meet organizational commitments to each client’s specific needs and adhere to implementation timelines. To ensure the setup/project is executed timely, the Configuration Specialist will be highly motivated and detail-oriented, with strong communication and technical skills.

Duties and Responsibilities
  • Maintain in-depth knowledge of Paycor’s products, features and usage.
  • Responsible for the configuration of client database within Paycor systems to meet all business requirements using supporting documentation.
  • Verify all necessary information and details have been obtained/extracted from the client via documentation or reporting, partnering with clients and internal stakeholders as needed to ensure data is fully accurate.
  • Ensure all data is recorded, balanced and reconciled to the clients’ reports.
  • Maintain documentation of discrepancies, errors, changes, and communications that occurred during configuration, and collaborate with necessary stakeholders to identify appropriate resolution.
  • Troubleshoot issues or concerns with configuration setup, communicating results as required.
  • Communicate clearly with stakeholders on status of setup/project, adhering to timelines and communicating progress.
  • Manage configuration from initialization to finalization, effectively communicating timelines and executing on the project on behalf of the customer.
  • Provide flexible support across functional teams to support spikes in high volume as needed.
  • Active member within the team, supporting those who have questions, and asking questions when necessary; provide subject matter expertise to internal partners as needed.
Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.

  • High school graduate or equivalent required; four-year degree or equivalent education/experience preferred.
  • 2+ years’ experience in a customer-facing position; prior implementation, project management, or SaaS industry experience preferred.
  • Prior Payroll, Time, local tax, HR and/or Benefits experience preferred.
  • Intermediate MS office skills required.
  • Technical aptitude: ability to adapt to frequent system and tool updates.
  • Demonstrated proficiency in data manipulation.
  • Sharp attention to detail and data entry skills.
  • Possess strong organization and time management skills, must be able to prioritize tasks based on delivery dates, other milestones and perform well under deadline pressures.
  • Ability to effectively solve problems by balancing detailed questions with creative solutions.
  • High level of personal accountability and team engagement.
  • Ability to interface with multiple departments and work both independently and in a team environment.
  • Must be able to work requested overtime hours, which may also include weekends, during peak volumes.
  • Requires business English proficiency equivalent to a level B1 CEFR or higher.
Paycor Total Rewards

Take Care of Each Other is one of our Guiding Principles and it’s something we actively pursue through the benefits we offer. We are dedicated to delivering a great personal and professional experience with exceptional benefits to support your wellbeing and the wellbeing of your family.

  • A flexible virtual-first work philosophy.
  • An alternative equivalent cash award for all new Associates and ongoing cash award opportunities tied to Paycor’s stock performance.
  • Generous paid time off in addition to 10 paid holidays.
  • Company paid private health insurance with flexibility in selecting healthcare providers.
  • Company paid life and disability insurance.
  • Paid leave for illness, birth parents, non-birth parents, elder caregivers, marriage, adoption of a child and bereavement.
  • Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges.
  • Christmas and Easter bonuses.
  • Work-from-home allowance.
  • Opportunity for strengthening expertise and skills through Paycor’s learning platform, including lessons in English.

We also offer competitive compensation determined by each individual’s relevant experience, skills, and education. In addition to base pay, Paycor associates are eligible for either a performance-based annual bonus or commission, depending on the position.

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